Product Research Manager, Streaming Insights

Job Description

Paramount Streaming Research and Insights is responsible for developing a deep understanding of Paramount streaming audiences and then disseminating those findings within the company. Through research and insights initiatives, we support the Paramount streaming teams, including Paramount+ and Pluto TV.
Overview:

The Paramount Streaming Research and Insights team is seeking a hardworking Research Manager, with strong quantitative and qualitative skills, to assist with managing and implementing product-focused primary research projects for Paramount+ and Pluto TV in the US. This includes, but is not limited to, product usability and user experience research. The ideal candidate has experience with a variety of methodologies (surveys, focus groups, IDIs, online community activities), and is adept at data analysis and insightful storytelling. Under the supervision of the Sr. Director and as part of the product research team, the role entails working closely with product managers and designers for both Paramount+ and Pluto TV, delivering primary insights that uncover users' needs and behaviors and help inform product direction and strategy. The position requires experience leading primary consumer insights projects, and experience with product usability/UX research is preferred. A passion for media is a must. This position can be based in either New York or Los Angeles.

Responsibilities:
• Assist with all aspects of quantitative and qualitative primary research studies, with external vendors and in-house (e.g., drafting RFPs, reviewing project deliverables, providing detailed feedback to vendors, etc.)
• Work closely with internal product partners to identify research needs and uncover opportunities to increase product engagement and retention
• Conduct studies with current and prospective users to inform roadmap prioritization and development of product features
• Engage, direct and supervise vendors to ensure outcomes are insightful and deliver on business needs
• Become an expert with our Paramount+ and Pluto TV online community platforms, including vendor management, developing and leading all aspects of projects, keeping participants engaged, and pulling/analyzing data as needed
• Help build decks featuring insights from multiple sources to present to key partners interested in specific topic areas
• Serve as a valuable resource for consumer trends, media behaviors in the streaming space
• Maintain a solid understanding of the most current products and offerings on Paramount+, Pluto TV, and competitor services
• Complete some delegated RFP processes and administrative tasks for primary research projects including Purchase Orders, Finance and Legal processes

Basic Qualification:
• Experience with all stages of quantitative and qualitative methodologies
• Strategic problem solver with strong analytical skills and the ability to find and tell a clear story based on data
• Strong organizational skills, with the ability to multi-task on numerous requests and initiatives
• Positive attitude, strong interpersonal skills and ability to form strong professional and working relationships
• Experience working closely with external research vendors on all aspects of a project
• Comfortable presenting project findings to internal collaborators.
• Experience using online communities and/or panels to conduct studies and get answers to quick turnaround questions
• Must work well under pressure and be able to meet multiple deadlines simultaneously
• A high level of attention to detail and accuracy is essential
• Strong critical thinking skills and a sense of curiosity
• Fluency in English, with excellent written and verbal communication skills; able to write concisely and compellingly
• Strong PC, Excel and PowerPoint skills a must

Additional Qualification:
• 5+ years of experience in consumer insights, preferably in the media space
• Strong experience and knowledge of primary research approaches, product usability/UX research experience a plus
• Previous experience on the vendor side is desirable
• Completed Bachelor's Degree

#LI-Hybrid

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-r1z1ye-3-144-113-30-42 in your application.