Full Time Job

IT Support Technician


Los Angeles, CA 06-07-2022
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Pluto TV, a Paramount Global company, is the leading free streaming television service in America, delivering 250+ live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. Pluto TV is available on all mobile, web and connected TV streaming devices and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, Pluto TV has offices in New York, Silicon Valley, Chicago and Berlin.


This is a hybrid role based out of our headquarters in West Hollywood, California with on-site rotations during normal business hours. As an IT Support Technician at Pluto TV, you will provide the expertise required to maintain / support various IT systems while adhering to strategic department and company standards! Our IT Support team deliver a high level of customer service, advanced technical support for end user software and hardware, as well as network, server, and telecommunications support as needed. We also assist in the management of the Technical/Customer Service and Support groups and dedicate a sizable portion of our time to technical project work.

Responsibilities Include:
• Provide first and second level support to Pluto TV for software, hardware, and various infrastructure related issues.
• Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
• Participate in an on site support rotation for all Pluto TV employees at the Pluto TV office.
• Provide video conference setup support and basic troubleshooting.
• Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
• Contribute to New Technology discussions.

Qualities / Experience We're Seeking:
• 3+ years working in a fast pace technology company environment or start up.
• 3+ years in a user-focused role, demonstrtaing a strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
• 1+ supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC).
• 1+ years supporting macOS and Windows laptops.
• B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.

Additional Qualifications:
• Experience supporting Microsoft Windows operating systems.
• Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
• Strong knowledge of Mac imaging and MDM software (i.e. Jamf Pro).
• Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.
• Scripting and automation skills are a plus.
• Strong knowledge of media streaming services and devices are a plus.

Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-rb562y-44-192-65-228-42 in your application.

Company Profile

BET Networks is the nation's leading provider of quality entertainment, music, news, and public affairs television programming for the African-American audience. The primary BET channel reaches more than 90 million households and can be seen in the United States, Canada, the Caribbean, the United Kingdom, and sub-Saharan Africa.