Client Service Associate

Job Description

As a Client Service Associate, you will work with a team of Account Executives to support the account management side of the business by providing strong customer support and executing various account management tasks/assignments/duties. This position is essential in nurturing and growing client relationships.
• Oversee the development of Sales Proposals, Proof of Performance PowerPoint, Status Reports, Tasks Lists, Timelines and Client Presentations. Account Executives will provide direction and feedback.
• Effectively communicate with internal teams (including: sales, production, finance) and external clients on performance and delivery of campaigns.
• Execute and Launch campaigns on both tv and digital platforms.
• Have strong understanding of marketing strategies, stations products, how products function, value proposition of products to clients and the synergy of products.
• Entering and maintaining all orders in WideOrbit Traffic including electronic transfer and maintenance of orders.
• Must also be proactive and contact clients for any potential developments related to all aspects of campaigns for both digital and television platforms.
• Time Management and organization will be key for this position
• Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person.
• Working in tandem with Account Executives will be an essential part of the role.
• Mindful of the marketing industry- keeping team abreast of what is happening in the world of advertising
• Communication – communicating with clients for daily business and providing exceptional client service support- thank you cards, recap to AE after meetings, follow up with clients, status report, time line for projects or deadlines for campaigns and execution of campaigns
• Be able to meet deadlines and keep clients on task
• Engage with AE as it pertains to the client. Understand and research client and sector be eyes and ears for what is trending or happening in industry.
• Customer Service
• Training and Development:
• Comprehensive training, with ongoing career development and opportunities for future growth.
• Learn industry-leading communication and sales techniques.
• Train with top sales producers.
• Learn software skills on WideOrbit Media Sales and WideOrbit.
•

Jobcode: Reference SBJ-g3yb49-18-191-228-88-42 in your application.