Talent Mobility Immigration Advocate

Job Description

Netflix‌ ‌is‌ ‌the‌ ‌world's‌ ‌leading‌ ‌streaming‌ ‌entertainment‌ ‌service‌ ‌with‌ ‌214 ‌million‌ ‌paid‌ ‌memberships‌ ‌in‌ ‌
over‌ ‌190‌ ‌countries‌ ‌enjoying‌ ‌TV‌ ‌series,‌ ‌documentaries‌ ‌and‌ ‌feature‌ ‌films‌ ‌across‌ ‌a‌ ‌wide‌ ‌variety‌ ‌of‌ ‌genres‌ ‌

and‌ ‌languages.‌ ‌Members‌ ‌can‌ ‌watch‌ ‌as‌ ‌much‌ ‌as‌ ‌they‌ ‌want,‌ ‌anytime,‌ ‌anywhere,‌ ‌on‌ ‌any‌ ‌

internet-connected‌ ‌screen.‌ ‌Members‌ ‌can‌ ‌play,‌ ‌pause‌ ‌and‌ ‌resume‌ ‌watching,‌ ‌all‌ ‌without‌ ‌commercials‌ ‌or‌ ‌

commitments.‌

This role is within the Talent Mobility team as part of our broader Talent organization. The position will have the responsibility for supporting Netflix's Immigration team within Talent Mobility, offering high-touch service for Netflix employees with immigration needs and liaising with immigration vendors. As an Immigration Advocate, you'll work to ensure employees and candidates receive the highest level of support from immigration vendors, and you'll proactively communicate to drive immigration actions forward.

The ideal candidate is proactive and thrives in a fast-paced and often ambiguous environment. They value building strong relationships and delivering personal support through excellent customer service. In Talent Mobility, we pride ourselves on assisting all employees with their immigration needs with minimum impact to the employee, their family, and the business. We have a unique approach to how we provide immigration support for our employees and their families around the world;
our programs are focused on providing an inclusive, meaningful, and supportive experience to all our employees. At the same time, we are aligned with our Company's culture and business needs.

The Role:
• You will seek to understand the unique needs of the organization and support plans for the Talent Mobility Immigration team.
• You will deliver the highest in customer service for Netflix employees, candidates, and their families. You seek to deliver a white glove service wherever possible.
• You are a proactive advocate of employees' cases with the Immigration vendor, the business, and stakeholders. You drive proactive and thorough communication.
• You will identify pain points and solve for them across the TM immigration team (e.g. breakdowns in workflows, challenges impacting candidate and employee experience, etc.).
• You will partner with the Talent Mobility team members.
• You will work closely with internal stakeholders, vendors, and selected providers to create a seamless experience delivery.
• You will apply Inclusion and Diversity principles throughout your work.
• You will support implementing new immigration resources for employees and stakeholders.
• You will provide complex functional support of the TM Immigration team and engage in projects as needed.
• You will build and navigate strong partnerships with internal stakeholders (Talent Acquisition, HRBP's, Employment Legal, Business leaders, Tax, etc.), seek their input, and partner with them to implement enhancements to our service delivery; you will remain client and partner focused in everything you do.

To be successful, you're an advocate for excellent customer service and bring with you the following skills:
• 3-5+ years of excellent customer service experience
• General knowledge and experience working in the talent mobility space (ideally in an internal corporate or immigration law firm environment)
• Baseline knowledge of business immigration
• A ''roll up your sleeves'' attitude toward driving any support, initiatives, and projects
• High customer service focus, empathetic, high EQ
• Strong desire to provide a seamless and supportive experience for employees in the immigration process
• Exceptional partner and liaison with external immigration providers
• Innovative - reconceptualize issues to discover creative solutions to tough problems; able to challenge prevailing assumptions, and suggest better approaches
• Trusted and inclusive builder of relationships across diverse sets of teams
• Effectively able to collaborate with cross-functional teams and drive towards shared goals and/or deliverables, regardless of title or hierarchy

Jobcode: Reference SBJ-r7j7nk-3-133-12-172-42 in your application.