Staff Product Designer, Member Experience
Netflix
Remote / Virtual
Netflix continues to transform entertainment globally as we promote new stories to millions of people via original, exclusive content. A key factor for our growth is the creation of cutting-edge technology in-house to maximize studio/production efficiencies. The Studio Product Rollout team introduces Netflix personnel to these tools, educates on how to incorporate this software into day-to-day work, and empowers users to take part in furthering the development of the studio product ecosystem. We strive to hire the best and we value integrity, excellence, respect, inclusivity, and collaboration. What is special about Netflix, among other things, is our Culture.
We are seeking a Specialist to work with our Animation Studio who is passionate about helping others learn and enhancing the creation of animated content via technology.
Do you thrive in your job when you are helping others to learn new ways to do theirs? Are you passionate about using technology to transform and streamline workflows? Do you have experience in animation and are you passionate about the technology that supports it? Would you like to make an impact in product development with the feedback you receive from users? If so, read on!
The Opportunity
The Studio Product Rollout Team began in 2018 as a training resource dedicated to evangelizing and driving engagement of internally-built technology. Today the team sits within the Netflix Product Organization, specifically within Studio Product Innovation. This part of the organization is responsible for creating software (product) that powers Netflix Studios and its content production pipeline from an initial pitch all the way to one of our subscribers hitting ''Play'' on the Netflix platform. As a part of the team that creates these products, Studio Product Rollout's goal is to empower all users - internal Netflix employees and external partners - with the tools and confidence to utilize this technology to do their jobs faster, easier, and most efficiently. The team drives messaging out to users and back in from users to create feedback loops for the product development teams that impact product improvements.
The Role: Duties & Responsibilities
The Animation Specialist role will be responsible for empowering Netflix Animation Studio employees with training and education on Netflix-built technology. It involves a blend of educational expertise, animation studio expertise, and cloud-based software expertise with the goal of pioneering the advancement of technology for the Netflix Animation Studio pipeline end-to-end. This role goes beyond that of an educator: you will create and execute rollout plans and serve as a trusted advocate for the end users in communicating back to product developers. It requires proactivity, ingenuity, and communication skills.
Specific responsibilities include, but are not limited to:
Product Training
• Become an expert in the Animation Studio products and work with each product's development team to understand release cycles and socialize new features.
• Build and present curriculum via high quality synchronous (aka ''live'') software training for audiences big and small, including 1:1 sessions.
• Partner with Studio Product Rollout team members to create training programs and curriculum consisting of blended learning packages inclusive of documentation, video, and/or web-based e-Learning tutorials, etc.
• Discover, recommend and socialize new workflows to facilitate individual and studio-wide change management via training & education.
• When travel restrictions lift, light travelling will occur between Netflix offices.
Cross-Functional Collaboration
• Develop relationships with new Animation Studio employees to aid in their onboarding and technical training.
• Develop relationships with veteran Animation Studio employees to aid in ongoing educational opportunities.
• Develop connections with partner teams throughout the company (beyond the Animation Studio) to further key relationships and shared goals.
• Think globally and ensure all discovery and research connects the Animation Studio based in Los Angeles to all other regions where Netflix employees work.
The Successful Candidate...
• Will thrive in and has values that fit our Culture.
• Has experience in and a passion for animation production.
• Has excellent presentation, communication and interpersonal skills.
• Is passionate about leaning into new ideas and helping others overcome legacy concepts.
• Is flexible amid an ever-changing and growing environment.
• Is willing & able to run lean with a DIY mentality.
• Has the skill to design & create aesthetically pleasing, easy to understand documentation and graphics for training curriculum.
Nice-to-Haves
• Ideally has formal training-related experience.
• Experience with G Suite and other progressive cloud-based platforms.
• Prior experience managing people is a strong plus.
Jobcode: Reference SBJ-r7qk48-34-226-141-207-42 in your application.