Senior Researcher, Product Experience

Job Description

Senior Researcher, Product Experience (Customer Health)

Netflix is the world's leading streaming entertainment service for over 221 million households in more than 190 countries, connecting people of all ages with stories they love on any of their favorite devices.

The Product Experience Research team occupies a central role in uncovering compelling ways to engage and entertain our global members. This Senior Researcher role supports Customer Health, which strives to build trust and deepen relationships with our members. Specifically, this role focuses on how members manage their account and the way we reflect their identity across all their different touchpoints with Netflix. You will innovate on account and identity experiences that members around the world and on any device find joyful, meaningful, and safe.

This is an opportunity to lead innovative research with a demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You'll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences.

In this role, you will:
• Identify, prioritize, and lead research roadmaps that generate insights to inform product strategies across the company.
• Partner with cross-functional teams including Product, Design, Data Science, Content, Marketing, and Brand to proactively develop research initiatives.
• Define, design, execute and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world.
• Identify best practices in existing and emerging research methodologies.

About you:
• Demonstrable experience in product research and/or user experience (UX) research, with mixed methods expertise including hands-on experience leading end-to-end quantitative and qualitative research studies.
• Balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.
• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
• Passionate about translating findings into actionable strategic business recommendations.
• Global research experience is highly preferred but not required.
• Advanced degree in psychology, social sciences, or a related field is preferred but not required.
• Experience or interest in identity, privacy, and account management preferred.

Jobcode: Reference SBJ-d9x3jk-18-221-145-52-42 in your application.