Senior Product Researcher - Animation

Job Description

From pitch to play, from concept to execution, the way that animated shows and feature films are made and marketed is changing. The Netflix Animation Studio (NAS) is at the forefront of this revolution, launching a slate of films, series, and international animated titles to more than 200 million accounts globally. A core part of our team's mission is to create efficient and effective tools for our colleagues and creators to support them in producing an amazing and diverse array of titles that delight our expansive global audience.

In this Senior Product Researcher role, you will be responsible for defining, leading, analyzing, and socializing research studies to better understand creators, both internal and external, around the world and what types of technology and pipelines help produce efficient outcomes for the Netflix Animation Studio . The cross-functional teams you'll work with are nimble, dynamic, and collaborative.

What You'll Be Doing:
• Partner with Design, Product Management, Engineers, and Data Scientists to create a competitive advantage for Netflix
• Engage internal and external partners worldwide to uncover pain points, unmet needs, or workarounds that inspire innovations that support end to end workflows, tooling, and pipelines for animators and the teams that support them.
• Conceptualize and conduct end-to end research on our tooling ecosystem to identify areas for innovation
• Serve as a partner for a growing design practice center, advising your colleagues on when to do research (and when to not), methodologies and best practices
• Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem
• Influence product decisions by encouraging creative thinking that creates major movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the studio experience for our in-house and external partners

Types of Projects You Will Lead:
• Identify ways to optimize users' end-to-end experiences with our in-house and 3rd party tools
• Understand the best ways to communicate with users and influence product, design, and engineering decisions
• Evaluate users' motivations and unmet needs to improve tool adoption
• Assess opportunities for Netflix to innovate, grow and differentiate around the world

The Ideal Background:
• 7+ years leading qualitative/quantitative research supporting product innovation or development such as ethnographic, UX/Product, or design research
• Experience in auditing systems and workflows a plus
• Clear, demonstrable experience as a product researcher or similar role, on a complex B2B workflow or enterprise tool suite with a proven record of seeing products from concept to delivery
• Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
• Experience in or passion for the animation industry a plus
• Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders

Who you are:
• Your lifelong mission has been to understand how people interact with technology to make their lives better
• You are comfortable putting a stake in the ground, even without all of the data you need
• When something needs to get done, you are the first to roll up your sleeves
• You make the connections no one else sees
• You stand firm in the face of change and challenge
• You read the Netflix culture memo and were energized
• You are quick-witted, straight-forward, and succinct
• You are equal parts creative and analytical
• You are both an excellent collaborator and a self-starter and know what it means to be both at the same time.

Jobcode: Reference SBJ-rj2zee-3-145-16-90-42 in your application.