Job Description
Netflix is releasing content at a pace and scale unlike any studio or broadcast channel in history: all around the world, at the same time, all episodes at once, for over 208 million members. With so many different titles to choose, across such a range of tastes and cultural standards, our members need the information and context to be able to tell at glance that what they're watching is appropriate for their household.
We are looking for an experienced and passionate leader for the Policy division of our Ratings team, based in Los Gatos or Los Angeles, California. The Ratings Team is a center-of-excellence for maturity ratings, working closely with Content, Public Policy, Communications, & Product groups at Netflix to connect our stories with millions of people worldwide.
In this role, you will chart the operational and executional strategy across Ratings Policy and Sensitive Content, leading a team of highly talented ratings policy strategists, who are highly cross-functional ratings experts assigned to specific genres and verticals of content and located in LA, London, Amsterdam, and Singapore. This team is asked to weigh in on content at every point in its lifecycle: pre-greenlight, script stage, filming, editing, and go-live. That requires a level of expertise and knowledge of all types of content issues, as well as great skill at communicating effectively in our freedom and responsibility culture.
The ideal candidate is comfortable making decisions that can meaningfully scale across a large content slate but also that are appropriate in regions with highly nuanced content sensitivities and cultural perspectives. You are an inspiring and inclusive leader, with experience developing and coaching teams towards shared common goals, collaborating with multiple stakeholder teams, and leading through influence, all while demonstrating strong judgment in the face of ambiguity. If you are someone who has a passion for both art and science, who thrives in bridging multi-disciplinary ideas and teams - from strategy to creative, technology, and operations - then this role is for you!
Key Responsibilities
• Functional Expert. Lead a team with expertise in maturity ratings and sensitive content. Drive business innovation and vision for these functional areas, both internally (for our teams and workflows) and cross-functionally (across our stakeholder teams).
• Operational Strategist & Project Management. Proactively identify business-critical issues and opportunities to improve how we advise, align, and finalize maturity ratings at Netflix.
• Team Leadership. Empower, support, and cultivate a flat organization of senior-level creative production professionals. A natural team leader with a proven track record of articulating team purpose and priorities, and rallying teams around these. Take a hands-on approach to ratings and sensitive content challenges to better support them in their day-to-day.
• Resource & Capacity Planning. Plan and optimize team bandwidth across a robust slate of titles, ensuring adequate coverage and maximum impact. Contribute to long range team planning and forecasting, anticipating roadblocks and volume spikes.
• Global & Regional Player. Ability to be an advocate for the specific needs of Ratings Policy bringing a global lens, striking a balance between scalability, localization, and highly nuanced content sensitivities and cultural perspectives to drive meaningful ratings for our members.
• Data Fluency. Partner with Ratings Architecture and Strategy & Analysis counterparts to further our operational metrics agenda and drive process improvements.
• Culture Building. Be a strong culture role model, leading by example in alignment with our principles of Inclusion, Freedom & Responsibility, Context, Not Control, and Highly Aligned, Loosely Coupled, giving individual collaborators space and support to thrive at Netflix.
Experience & Skills
• Experience managing and leading multi-disciplinary teams.
• Functional expertise and leadership experience in Content Classification, Content Moderation, Content Strategy, Standards & Practices, Crisis Response, Policy/Legal Operations, Trust & Safety
• Experience managing and scaling a high volume of content across multiple content verticals, mix of branded/licensed content distributed in 180+ countries
• Curiosity or appetite to discover new ways of experimenting/testing and to work through ambiguity
• Be both quantitative and qualitative. You have strong analytical acumen to evaluate complex systems and dissect problems. You will build confidence across disciplines, tailor communication appropriately depending on your audience, and translate needs into opportunities.
• Strong communication and cross-functional skills, with the ability to engage, listen, and collaborate with internal departments/teams to align from strategy through execution.
• You thrive in a fast-paced environment, possess a high level of intellectual curiosity, and have a goal-oriented entrepreneurial mindset, driven to succeed and always up for a challenge!
Jobcode: Reference SBJ-rj87j2-54-81-157-133-42 in your application.