Staff Product Designer, Member Experience
Netflix
Remote / Virtual
The Netflix Animation Studios is creating amazing features and series for our viewers at a remarkable rate. Growing exponentially in our animation content, the artists to deliver this are also scaling. Supporting these talented colleagues is the responsibility of the Animation Support Team, which focuses on enabling, troubleshooting, and equipping our creatives with any tech needed to necessitate a creative environment. The N-Tech Animation support team is a blend of highly technical talent with a love and devotion to incredible customer service.
The Animation Support Manager focuses on the vision and strategy for the team's success in an ever changing environment. In addition, they focus on hiring and growing top industry talent. Blending technical excellence and outstanding customer service, the Manager is responsible for working with the many production teams to understand their technical needs and supply it in a scalable way.
Responsibilities:
As the team manager, you will be accountable for our animation support staff, who act as our frontline support for all technical requests and issues coming from the animation studios. These issues include but are not limited to: user onboarding / offboarding, Google app and SaaS administration, hardware deployment, hardware break/fix, conference room setups, and JAMF system management. You will ensure the team resolves requests with excellent customer satisfaction and provides the very best solutions for our animation user base.
Your core responsibilities will include:
• Creation of a Team Charter, Mission, and Strategy
• Managing day-to-day operations in a fast paced and dynamic environment
• Recruiting and hiring top talent
• Serving as both a technical and career mentor to help increase team scope and impact
• Stakeholder management with Animation production and development teams
• Collaboration with studio technology partners
Entertainment Industry Experience
• 5-10+ years within entertainment production technology including experience with production office applications (Scenechronize, Final Draft, Office, etc.)
• Keen understanding of current production, post, vfx, workflows and how technology is used (and will be used in the future) and a knowledge of production/post production infrastructure requirements.
Management
• Have lead a team of 7+ individuals
• Experience with strategic organizational design
• Familiar with financial forecast management and budget planning
• Lead high performance teams
• Experience with mentorship programs and Learning and Development
• Designed strategic charters for long term team visions
• Can lead through ambiguity
• Worked in operations or support spaces at scale
• Experience with recruiting, interviewing, and hiring processes
• Worked in a high performance culture
• Experience with performance management
Technical
• Mastery of skill within IT or Desktop Support/System Administration
• Demonstrated capability with System Engineering principles
• Demonstrated ability to apply automation principles in a customer service environment
• Experience with fundamental networking/distributed computing environments; local and network based user and group accounts and permissions
• Experience supporting Cloud and SaaS Applications and SSO: G-Suite including Gmail, Calendaring, Drive, Sites, and Groups and AWS.
• In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows, Linux, and various applications including Office and Adobe software
• Solid working knowledge of Mac and Lenovo hardware including laptops & desktops
• Mobile device support including iPhone, Android, Windows
• Knowledge supporting Animation tools (Nuke, Maya, Flix, etc), a plus
Jobcode: Reference SBJ-rzok4n-35-175-172-94-42 in your application.