Payment Operations Analyst

Job Description

Responsibilities
• Provide support for daily payment operations, ensuring 100% accuracy
• Research and partner with our customer support team to resolve customer inquiries related to payments
• Seek out opportunities to automate or simplify complex processes
• Ensure payment and transaction processes work as intended
• Identify payment and transaction problems and patterns via available tools
• Identify and take ownership of errors and patterns in calculations, data and related issues
• Review and analyze accounts to be able to make appropriate decisions as it relates to Risk Management
• Keep internal self-help documentation up to date
• Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary to meet organizational goals.

Qualifications/Requirements
• Bachelor's degree
• Detail-oriented and puts a high value on accuracy
• Self-starter with an extremely strong work ethic
• A team player who is able to work on a variety of projects simultaneously
• Proficiently uses Excel to create spreadsheets, models, and reports
• Strong problem-solving skills
• Motivated to work on a cross-functional team in a fast-paced environment

Additional Job Requirements:
(note job #: )
• Must be willing to work in Minneapolis, MN or Orlando, FL
• Willingness to travel and work overtime, and on weekends with short notice (if applicable)
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics
• 1-2 years of payments industry experience
• 1-2 years experience at a high-growth tech company
• Strong understanding of economic, legal, regulatory, and technical factors shaping payments services
• Experience with implementing process efficiencies across departments

Jobcode: Reference SBJ-r0m361-18-191-176-66-42 in your application.