IT Analyst / Technologist, Nbc6 & T51

Job Description

Responsibilities
The Miami Technology & Operations department provides Technical Support, Engineering, Media Operations, Production, Studios and Facilities services for internal clients for the local portfolio of NBCUniversal Local businesses including a duopoly NBC and Telemundo News organization . The Technology team has responsibility for partnering with our local & division teams to build, deploy and support the technical systems used at NBCUniversal Local's WTVJ and WSCV.

Reporting to the Manager of IT, the Associate Systems Engineer is a full-time position within the Technology & Operations Department that will be primarily responsible for helping support users and systems within our mission critical, multi-tenant broadcast and enterprise IT environment. The role requires that you possess the necessary self-discipline to take ownership and responsibility for delivering high quality service and technical solutions, considering both business and technical needs of all customers. You will be part of a talented team of technologists that demonstrate superb technical competency, delivering internal customer-oriented solutions, mission critical infrastructure, and ensuring the highest levels of availability and performance.

Responsibilities include, but are not limited to:
• Being a ''hands on'' technologist dedicated to help us win by learning our business processes and helping support users, mission critical media and IT systems, projects and new initiatives.
• Work with internal / external Technical Support teams to ensure timely resolution of customer requests and issues.
• Provide troubleshooting & support for users, applications, systems, and infrastructure.
• Learning our business processes and developing understanding of workflows related to all broadcast systems including linear and IP fabric for video infrastructures, virtualized Windows & Linux environments, encode / decode platforms, newsgathering tools, NLE, Media Asset Management systems, distribution / transmission systems and other workflow tools.
• Work with larger Technology team to help evaluate, test and install upgrades to all platform operating systems, applications, and hardware
• Awareness of risks/issues with adds and changes to mitigate potential system impact.
• Participate in the testing of new technology.
• Install and configure new technology
• Follow system documentation for operational and troubleshooting purposes.
• Produce work that is consistently professional, reliable and detail oriented.
• Other duties as deemed necessary

Qualifications/Requirements
• Experience in supporting technology and applications used in mission critical business operations
• Hands on experience with support of Windows and Mac OS
• Demonstrated knowledge of networking fundamentals
• Demonstrated knowledge of server virtualization and related Windows / Linux server OS
• Ability to read and follow system documentation (Visio, ACAD).
• Positive work ethic, ability to work well in groups to help execute projects on time and on budget while meeting customer expectations.
• Ability to communicate and interact effectively with diverse audiences across different departments, ranging from non-technical clients to technical professionals and operations staff.
• Understanding of standard engineering processes such as change control and agile development concepts.
• Must be keen to learn and develop new skills

• Ability to work on own initiative
• Excellent organization, collaboration and communication skills.
• Prior media experience is a plus.
• Bilingual (English/Spanish) preferred.
• Bachelor's Degree preferred.

Desired Characteristics
• Must be willing to work in Miramar, FL
• Willingness to travel and work outside standard hours, and on weekends with short notice
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Ability to lift and carry 50+ pounds of gear
• Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program

Jobcode: Reference SBJ-dyk7kp-18-118-23-89-42 in your application.