Incident Manager, Business Process Excellence

Job Description

Responsibilities

Global Controllership – Business Process Excellence (BPE)

The Global Controllership – Business Process Excellence team is responsible for
• the roll out and the day-to-day management of our internal LEAN program, providing training, coaching and guidance to the Global Controllership team on continuous improvement
• Business Continuity planning, exercises, and documentation for the Global Controllership team
• Incident Management for the Global Controllership team
Our geographical scope spans four main locations; Amsterdam, London, New York and Los Angeles.

Role Purpose:

The BPE Incident Manager is responsible for overseeing operational incidents that include potential phishing/fraud incidents from inception to closure. This involves communicating with appropriate stakeholders to scope the incident, collecting relevant facts, and making determination on proper handling, escalation, or disposition. In this regard, the Incident Manager spearheads remediation of the most impactful phishing/fraud incidents facing the Global Controllership team and by doing so effectively, efficiently, and holistically, reduces the impact of those incidents to NBCUniversal and its vendors/customers. This individual is considered the conduit working with various teams across NBCUniversal leading conversations on behalf of the Global Controllership team.

The successful candidate will be a fast, clear and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven incident management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.

Responsibilities:
• Drive incidents to resolution and ensure accurate and timely executive level communications
• Ensure controls that are currently in place are followed and that process deviations are captured and mitigated
• Facilitate investigation and documentation for all Global Controllership Phishing/Fraud Incidents (Business Email Compromise, ACH Fraud, and 3rd Party Compromise etc.)
• Ability to review facts and make a determination of proper incident handling that includes but is not limited to monetary impact assessment, NBCU
• Identify operational process and controls gaps, and recommend process improvements to close those gaps
• Generate phishing/fraud metrics to show the performance of the control framework for management reporting
• Provide support for operational incidents which by nature may be after standard business hours
• Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate future fraud losses
• Act as a liaison between the business, Cyber and the Global Controllership team for the resolution of short and long term mitigation for Fraud incidents
• Lead post-incident reviews to ensure continuous improvement of operations and contribute to the improvement of the incident response process based on lessons learned

Qualifications

Basic Requirements:
• Bachelor's Degree in an IT or Finance related field and/or equivalent work experience
• 3+ years of Cyber Security or Fraud experience with a minimum of 1 years in Fraud Incident Response, Finance Operations, or similar functions.
• In-depth understanding of financial fraud, cyber threats, adversary techniques, response procedures, and threat detection.
• Willing to work in a fast paced, high demand role that will require nonstandard working hours
• Well organized and able to manage multiple workstreams and escalation paths.
• Working knowledge of core Enterprise IT concepts (web application architectures, networking, etc.)
• Knowledge of industry recognized security and analysis frameworks (Mitre ATT&CK, Kill Chain, Diamond Model, NIST Incident Response, etc.)
• Exceptional written and verbal communication skills
• Experience in applying security concepts to financial processes
• Relevant certifications (CFE, CAMS, CFCS)
• Knowledgeable in fintech advancements
• Incident management process development and/or incident management experience
• Ability to lead and communicate efficiently within a team environment
• Advanced technical writing skill Bachelor's degree level o and a minimum of 5 years' experience in a program or project role or an equivalent combination of education and experience.
• Lean Six Sigma certification (e.g. green belt, black belt, master black belt or other)

Desired Characteristics:
• Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
• Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals.
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
• Previous experience working with remote teams, international experience a considerable plus.

Additional Requirements:
• Must be willing to work in New York, NY, Universal City, CA, or Orlando, FL
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $115,000 (bonus eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
•

Jobcode: Reference SBJ-gmo3ox-18-119-131-178-42 in your application.