Full Time Job
Customer Support Specialist
NBCUniversal
- Paid
- Full Time
- Entry (0-2 years) Experience
Job Description
ResponsibilitiesWe're looking for an authentic, outgoing customer-focused professional who loves to dive into technical issues and is happy to talk and interact with customers on a daily basis. As an integral part of the Customer Success team, you will handle all front line technical support issues for our customers. This position will be required to work one weekend per month, at the most. In delivering the key priorities of the role, the Customer Support Specialist will;
• Become a subject matter expert within our tools and platforms to best serve our customers.
• Respond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding.
• Follow through with technical issues brought to our attention by customers by being the voice of the customer.
• Investigate and determine the root cause of technical issues.
• Correctly log and document any issues that need the attention of our Development Team.
• Undertake other role relevant duties as assigned.
Qualifications/Requirements
• 1+ year of experience in a customer focused environment within the technology sector.
• Experience using Intercom, SalesForce, Ring Central or remote support tools.
• Technical aptitude and ability to quickly learn new technology.
• Demonstrable track record of communicating effectively and providing clear understanding of technical issues to coach a customer through to resolution.
• A sense of curiosity and desire to continue learning new technology.
Additional skills and experience that would be advantageous;
• BSc in a relevant discipline such as Computer Science, Business, Communications or equivalent
• Demonstrable ability to problem solve, troubleshoot and provide creative solutions
• Strong organizational, time management and prioritization skills.
• Excellent written & verbal communication skills.
• A passion and interest in sports and sports tech.
Jobcode: Reference SBJ-ronek6-3-235-75-229-42 in your application.