Coordinator, Activations

Job Description

Responsibilities

We are seeking an Activations Coordinator to join our Activation team. Prior to an on-site installation, the Activations Coordinator assists members of the Activations team by providing the necessary pre-work. Serving as both an industry and technology consultant, this role performs a wide range of tasks in providing services rarely found in the golfing industry. This is a great job if you enjoy solving problems and helping people improve their businesses.

Job Duties
• Collecting client information for upcoming point of sale system installations, maintaining the accuracy of records and documentation for all necessary information.
• Professional communication regarding pre-installation needs with internal and external stakeholders in a variety of ways, including phone, email, chat, in-person, and/or virtual environments.
• Contributing to the success of a product activation by collaborating with teammates and providing assistance when needed.
• Gain a deeper understanding of both technology and the industry through experiential learning.
• Consult with golf course managers and accountants to customize databases for efficient customer implementation.
• Assist in the resolution of project issues by escalating them to the Project Manager and ensuring that solutions are implemented.
• Communicating diligently with the Project Manager throughout the activation process, including post-go-live follow-up activities and support handoffs.
• Perform other related duties as assigned.

Qualifications

Basic Qualifications
• 1+ year of relevant experience, preferably with a technology organization.
• Well-organized with great attention to detail.
• Ability to prioritize and manage time in a fast-paced environment.
• Proficiency with MS Office Suite and Excel.
• Strong interpersonal and communication skills.
• Exceptional customer service skills.
• Ability to work both independently and collaboratively toward a goal.

Additional Job Requirements
• Willingness to travel and work overtime, including evenings, weekends, and holidays, sometimes with short notice.
• Orlando-based employment required, hybrid work environment
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
• In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.

Desired Qualifications
• Basic understanding of network troubleshooting skills.
• Problem solving and analytical skills.
• Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products.
• Previous experience with Salesforce and Jira.
• Ability to learn and transfer that knowledge to others; being able to ask for assistance or escalate if necessary.
• Effective cross-functional team player that can collaborate with Operations, Product, Technology & Sales teams.
• High energy and engaging personality with patience for all levels of technology users required.
• Previous experience with golf and/or technology products is strongly desired.
• Familiarity with the game of golf, golf terminology, and golf course operations is preferred.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Jobcode: Reference SBJ-r7m9kq-3-129-39-55-42 in your application.