Full Time Job

Analyst, HR Operations


Universal City, CA 11-05-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

The Analyst, HR Operations will be responsible for reviewing workflow requests and inputting organizational level and employee personal data information into the HR database. The Analyst will help support all areas of OMPA processing and be responsible for completing the assigned transaction workloads while meeting Service Level Agreements (SLAs) and maintaining data integrity. The Analyst, HR Operations also has responsibility to communicate and interact with other departments to research and resolve issues that may arise from transaction processing. This position will be based in Englewood Cliffs, NJ or Universal City, CA and must be willing to commute to a designated NBCU office as needed and will report to the Director, HR Operations.

• Accurately inputs mass data into SAP HCM using Winshuttle scripting that includes but are not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job; Create/Maintain Position; Create/Maintain Org Unit to assist in planning and execution of reorganizations within the structure.
• Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.
• Fosters and maintain productive working relationships with HR Business Segment Leaders and Generalists in the HR field community.
• Review audits and errors from QA, Benefits, Payroll and Timekeeper for data integrity and works with HR client groups to complete corrections when errors are identified.
• Conduct validation with reasonable checks and analysis of data received prior to making changes in the system to avoid errors.
• Acquire and maintain expertise to provide support in NBCUniversal HR systems that are including but not limited to (i.e., euHReka, Zendesk, SAP HCM, O365 PowerApps, and myHR)
• Assists with ensuring successful Tier 2 resolution of data issues, meeting SLAs, and providing excellent customer service for escalated issues coming into the OM/PA Team as well as cases generated by the HRC through Zendesk.
• Develops strong knowledge of HR Business Segments to understand data and reasonable checks on data received for input.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identifies and submit system defects, process improvement opportunities and assists with system enhancement testing.
• Assists OM/PA Coordinators with data entries or as needed.
• Fulfils responsibilities in compliance with department and company policies and procedures.
• Develops and maintains procedural documentation of internal and external processes.
• Other duties and responsibilities as assigned

Basic Qualifications
• Bachelor's degree.
• Minimum of two years' experience with SAP HCM (OM/PA) or any other related HRIS system.
• Minimum of two years' experience with HR data entry.
• Intermediate to advance expertise with Microsoft Office Suite (Word, Excel, PowerPoint)

Eligibility Requirements
(note job #:xxxxBR)
• Must be willing to work in Englewood Cliffs, NJ or Universal City, CA as needed.
• Must have unrestricted work authorization to work in the United States.
• Must be flexible regarding schedule; willingness to travel and work after business hours, holidays and on weekends as needed.

Desired Characteristics

Desired Characteristics
• Strong interpersonal and team skills, ability to communicate well with individuals and in group settings at all levels of an organization
• Demonstrates strong customer service skills including the ability to defuse difficult situations tactfully
• Demonstrates sensitivity and respect
• Demonstrates ability to answer questions and explain systems and processes to business partners
• Strong written and verbal communication
• Strong time management, organizational, analytical and problem-solving skills
• Strong decision-making skills and ability to use professional judgment
• Strong attention to detail and ability to meet deadlines
• Demonstrates flexibility and adaptability in performing work duties
• Intermediate to advance expertise with Microsoft Office Suite (Word, Excel and PowerPoint)

Jobcode: Reference SBJ-rnx533-52-23-219-12-42 in your application.