Job Description
Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.
We make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.
This role is in our Youth & Recreational Sports division, which is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.
We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences. Join us.
Roles & Responsibilities:
• Work with high-level enterprise clients to define problems, identify solutions, and then configure SportsEngine applications to suit complex customer needs
• Create documentation to support custom projects and configurations
• Train and successfully onboard new organizations onto the SportsEngine platform
• Collaborate within a team to meet client contractual obligations
• Other duties as assigned
Qualifications/Requirements
• 2+ years of technical support and/or customer support experience
• Demonstrated problem solving skills, ability to think on your feet, and take initiative
• Working knowledge of SportsEngine business structure, products, and value propositions
Desired Characteristics
• Knowledge of Web 2.0 technologies and standards
• Professional written and verbal communication skills
• Demonstrated ability to prioritize urgency of tasks in order to efficiently manage multiple demands
• Demonstrated sense of ownership and follow-through
• Strong ability to communicate technical information clearly and concisely to both technical and non-technical personnel
• Demonstrated resilience and optimism in the face of challenges and obstacles
Additional Job Requirements:
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
Jobcode: Reference SBJ-d8qzwk-50-17-92-200-42 in your application.