Generalist - Business Services

Job Description

Generalist - Business Services (Client Support)

Responsibilities

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

We are looking for a new Business Services Support Specialist. This position will report to the Business Services Support Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Business Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Who We Are and How We Do It:
• Business Services is on the front line of our business, so you will provide top-tier service to all our platform's course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team's speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• The Business Services Support Specialist will be responsible for the following:
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on an as-needed basis.
• Participate in outbound sales initiatives, lead generation, and projects as they arise.
• Become an expert in the use of GolfNow's management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated, and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Qualifications/Requirements
• Minimum of 1-year experience (including Internships) in a fast-paced corporate environment
• Proven skills and experience working with Microsoft 365
• Schedule will be flexible and will include work in the evening and on weekends and holidays.

Additional Job Requirements
Desired Characteristics
• College degree preferred
• Background in golf industry preferred
• Sales experience preferred
• Detail-oriented self-starter
• Ability to handle multiple projects simultaneously
• Strong communication skills
• Strong teamwork skills

Jobcode: Reference SBJ-g63pon-3-144-10-14-42 in your application.