Customer Implementation Representative

Job Description

Responsibilities

NBC Sports Next is hiring a Customer Implementation Representative to join our fast-paced team in NE Minneapolis. In this role, you will support new customers of the SportsEngine product and be instrumental in helping us maintain high standards with customers.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

Job Duties
• Coordinate and drive the successful onboarding of new customers
• Balance 150 accounts and 75-100 live opportunities at any given time
• Act as a single point of contact for all deliverables with the onboarding process
• Provide ongoing and effective communication of account status to manage customer expectations
• Ensure a positive and consistent customer experience throughout the Implementation process
• Serve as a new customer's liaison while coordinating the implementation of core product offerings
• Review onboarding tasks to ensure activation dates are being met
• Work collaboratively with other SportsEngine teams, specifically Sales, Support, Creative and Account Management during the onboarding process
• Establish clear ownership for onboarding tasks, ensure that team members have the tools needed, and provide timely feedback

Qualifications/Requirements
Basic Qualifications
• Ability to coordinate 75-100 onboarding opportunities concurrently
• Demonstrated ability to balance conflicting priorities, update and track onboarding tasks and progress for each opportunity
• 1+ years of customer service experience

Additional Job Requirements
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics

Desired Characteristics
• 1+ years of project management or account management experience
• Excellent written and verbal communication skills
• Outstanding attention to detail
• Commitment to ensuring on-time delivery and onboarding completion
• Proactively communicate onboarding status, issues and risks to Manager of Customer Success
• Strong interpersonal skills including collaboration with other SportsEngine teams
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Strong knowledge and understanding of business needs
• Ability to establish/maintain a high level of team trust and confidence

Jobcode: Reference SBJ-rv57xn-3-141-41-187-42 in your application.