Client Support Specialist

Job Description

Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players, and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

We are looking to fill a Client Support Specialist position on our Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

Job Duties
• Be a resource for our customers by offering solutions to their technical challenges
• Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.
• Remote connect to customer PCs to provide training sessions, installation of software, and/or identify and troubleshoot issues.
• Solve technical issues that include port forwarding, resolving IP conflicts, tablet configurations, and running basic SQL queries.
• Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.
• Serving as a valued partner by establishing and maintaining relationships with clients.
• Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
• Document installation information in Salesforce
• Show initiative by making product suggestions or noting improvements in internal processes

Qualifications/Requirements
Basic Qualifications
• Tech-savvy with a working knowledge of MS Windows and MS Office Suite, and a solid understanding of networking, TCP/IP, and LAN functionalities.
• One year of experience in a help desk environment or three years in a customer service environment
• Ability to rapidly learn our software and demonstrate competence with new technologies/software applications.
• High energy and engaging personality with patience for all levels of technology users required

Additional Job Requirements
• Willingness to travel and work overtime, and on weekends with short notice.

Desired Characteristics

Desired Qualifications
• Bachelor's degree in Computer Science, IT, or related field
• Owner of one of more of the following IT certifications: A+, Network+, MTA or higher.
• Prior experience with EZLinks software or supporting central reservation/point of sale software.
• Familiarity with SalesForce.com strongly desired
• Knowledge of golf preferred, previous experience with golf and technology products strongly desired
• Advanced problem solving and analytical skills a plus
• Open to Remote and preferred locations are Orlando, FL, Chicago, IL, and Richmond, VA

Jobcode: Reference SBJ-r7kj9q-3-139-70-131-42 in your application.