Activations Specialist

Job Description

Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.
Our Activations team is responsible for activating technology and marketing solutions for our Partner Golf Courses to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Job Duties
• Deliver client facing implementations of industry leading products
• Train end users on software procedures via phone, video conferencing, email, and chat
• Act as a business consultant with golf course managers, owners, staff and accountants to customize their software configuration for efficient technology implementations
• Professional communication to golf courses for all pre-activation needs
• Installation of server, client software, and hardware peripherals
• Perform minor network troubleshooting, when necessary
• Assist clients to perform data migration to ensure seamless software transitions
• Show initiative by making product suggestions or recommending improvements to processes
• Ability to manage multiple overlapping projects in parallel
• Show strong inter and cross departmental collaboration as needed to provide the best client experience
• Escalate issues to leadership, assisting and assuring solutions are implemented
• Document implementation information in Salesforce
• Diligent communication throughout activation process with the Project Manager, including post go-live follow up activities and hand off to support process
• Promote client retention through interactive demonstration of cloud-based tee sheets, booking
engines, POS platforms, websites, and business intelligence services

Qualifications/Requirements
Basic Qualifications
• 2+ years of relevant experience, preferably with a technology organization
• Experience using Microsoft applications (Windows, Office, Excel, Teams)
• Strong background in customer service type settings
• Excellent communication and organizational skills
• Ability to convey concepts and software functionality to an audience
• High energy and engaging personality with patience for all levels of technology users

Additional Job Requirements
• Willingness to work overtime as needed, including weekends, with flexibility
• Occasional travel may be required
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics

Desired Qualifications
• Bachelor's degree in a related field
• Experience in golf operations, retail, food and beverage, or accounting
• Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products
• Previous experience with Salesforce and Jira
• Working knowledge of basic network troubleshooting skills
• Advanced problem solving, communication, and analytical skills

Jobcode: Reference SBJ-rvy5x7-13-58-151-231-42 in your application.