Account Manager

Job Description

Responsibilities

This role is part of our Youth & Recreational Sports group.
Youth & Recreational Sports is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, c ollect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

NBC Sports Next is seeking an Account Manager to join our Customer Success team supporting our SportsEngine platform. Our growing software company needs a strong team player who will be responsible for providing unparalleled service to our existing customer base while specifically focusing on renewals, product/feature add ons, increasing customer engagement and securing customer referrals.

Account Manager Role & Responsibilities:
• Success is primarily measured by achieving or exceeding the revenue goals for a specific segment of customers.
• The Value customer segment is defined by a specified revenue threshold and previously activated on SportsEngine's payment processing products.
• Revenue attainment is achieved through upselling and cross selling your customers on additional usage products, working with your customers to encourage usage growth and supporting your customers to minimize churn.
• You'll develop, coordinate and drive campaigns that promote revenue growth for your customer segment.
• For day-to-day management of your accounts, you'll have the authority to make decisions that are right for the customer, as well as align with company policies and goals.
• You'll participate in and support customer programs as defined by the Go-to-Market leadership team.
• You'll support Go-to-Market revenue initiatives like Safety, eCommerce and direct-to-consumer products.
• You'll schedule and lead quarterly account reviews with your highest value customers.
• You'll be the voice of your customers, sharing their feedback with Customer Success leadership to help improve the customer experience.
• You'll facilitate referrals from your customers and support new customer acquisition efforts of our Sales Team.
• You'll respond to all inbound sales inquiries from your customers
• You'll respond to any service and support inquiries from your customers and escalate to SportsEngine's Support Team as appropriate.
• You'll be required to maintain accurate records of account and sales activity using Salesforce.com and other Customer Success apps.
• You'll also work closely with SportsEngine Customer Success Managers and Sales Reps to ensure smooth internal account transition of new customers while delivering on all commitments, expectations and timelines.
• In addition, you'll continue to gain advanced product/industry knowledge while developing skills to better assist customers and achieve company goals.
• Your success will also be measured by your participation in helping to foster a team culture which is collaborative, supportive, encouraging and fun.

Qualifications/Requirements
• 2+ years in a customer facing role
• Strong written, email and telephone skills

Desired Characteristics
• Account Management experience and/or service within software (SaaS) or web -based applications
• Experience in project management and/or coordinating targeted sales and marketing campaigns
• Empathetic and able to quickly put yourself in your customer's shoes
• A true passion to service customers
• Strong track record of delivery high quality results in a fast-paced environment
• Ability to embrace change and thrive in situations where there is no ''paved path''
• Has a sense of urgency and is able to anticipate the needs of the business and customer.
• Strive for honesty, transparency, and accurate communication always over-deliver
• Earn and value trust amongst your co workers and our customers
• Strong work ethic to effectively manage your time to drive growth within your territory
• Able to exercise independent judgment while taking great pride in the work & service you deliver
• Multi tasking abilities with consistent and timely follow-through
• College degree or equivalent experience
• Experience using Salesforce.com or similar CRM system is preferred

Jobcode: Reference SBJ-g630mq-3-144-202-167-42 in your application.