Account Development Representative

Job Description

Responsibilities

As an Account Development Representative (ADR), you will be responsible for ensuring customer retention, increased product adoption and account expansion. This includes hunting for leads, mapping customer accounts, and building demand for SportsEngine's full line of products and services. This position is ideal for individuals who are self-starters and results driven.

Job Duties:
• Engage and consult with sports administrators to help them identify meaningful ways to improve their organizations with SportsEngine software
• Develop a deep understanding of the industry, sports administrators, our sales strategy, and leverage provided tech stack to execute high touch, high-quality activity cadence resulting in 80+ customer interactions daily
• Understand the prospective customer or current customer, identifying opportunities and planning a creative and targeted approach for growth with accounts at every interaction
• Create interest with customers directly via telephone and email learning about their challenges, position our products as solutions, and create new selling opportunities
• Own your results. Unwavering personal daily effort standards so that coaching centers around goals, sales skills & career growth
• Continue to gain advanced product and market knowledge to differentiate yourself and SportsEngine as both a technical and business fit
• Collaborate with other departments and functions to support assigned territory and facilitate the overall success of the team
• Maintain accurate daily record of sales activity using Salesforce.com and sales engagement / automation platforms such as Intercom or Outreach
• Perform other duties as assigned

Qualifications

Basic Qualifications:
• Strong written and telephone skills required
• Well organized, with strong attention to detail
• 1+ years' experience in sales, account management, and/or customer service
• Strong work ethic to effectively manage your time to drive growth within your territory
• Demonstrated multi-tasking abilities with consistent and timely follow-through all while achieving goals
• Strive for honesty, transparency, and accurate communication - always over deliver
• Ability to exercise independent judgment while taking great pride in your work
• Empathetic, solutions-oriented and a true passion to serve customers
• A self-starter who embraces change; a problem solver and team player
• Help develop and deliver outreach strategies to create upselling opportunities

Desired Qualifications:
• Sales experience within software (SaaS) or web-based applications is preferred
• Experience using salesforce.com or a similar CRM system is preferred
• Strong knowledge of the sports landscape and sport specific to this role

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Jobcode: Reference SBJ-r1nn2v-3-15-46-13-42 in your application.