Job Description
Responsibilities
This role is within the NBC News Group and you should apply if you are analytical, detail-oriented and passionate about understanding consumers and how they engage across our digital platforms. Our team conducts primary research to support all phases of the product life cycle from identifying opportunities to building new products and features and tracking impact over time. Our goal is to enable our internal stakeholders, including editorial, product and design, marketing, and strategy teams to make informed, user-centric decisions and provide a best-in-class experience for our users. The job reports to the Vice President of Consumer & Product Insights.
Support the Insights team through the execution of primary research, including designing and executing user tests, surveys, moderated interviews, focus groups and more.
• Work across all phases of projects, from research planning to execution through reporting.
• Conduct research across key product areas including web, mobile apps and connected devices (Apple TV, Roku, etc.).
• Work independently as well as cross-functionally with other teams including design, product, analytics, audience engagement, and others. Take direction and prioritize various projects from multiple team members.
• Along with team members, represent the voice of users to stakeholders across teams.
• Collaborate with team members to improve processes where necessary.
Qualifications/Requirements
• Minimum one-year professional experience of conducting UX research.
• You love to roll up your sleeves and get your hands dirty and strive to uncover meaningful customer insights.
• Self-starter who can handle multiple projects at the same time. You're comfortable in a fast-paced and changing environment.
• Self-driven and motivated to understand behavior, context, and motivation.
• A degree in Human Computer Interaction, Human Factors, Psychology is a plus, but practical experience is just as valued.
• Experience using Usertesting.com, Qualtrics, and other industry leading tools.
• Legally able to work in the US
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
Jobcode: Reference SBJ-rbe8bk-3-81-165-210-42 in your application.