Guest Relations

Job Description

The Milwaukee Brewers take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at American Family Field. We have established very high standards that we expect every employee to follow. Guest Relations staff will be responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. They do a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and extremely hot weather.

Essential Duties and Responsibilities

include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned.
• Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
• Provide event information and general ballpark directions
• Perform some Usher duties and Wheelchair Service duties
• Ensure fan compliance with American Family Field and MLB policies/procedures
• Comply with employee policies and procedures as outlined in Event Staff Handbook
• Direct and maintain control over queue formations at gate entrances
• Communicate with appropriate staff to coordinate optimal entrance into ballpark for fans and guests
• Provide instruction and guidance to all fans and guests about the expectations upon entrance at gates (i.e. screening procedures, prohibited items, special assistance options)

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours and other events, as necessary, prior to beginning of the baseball season
• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to arrive up to three (3) hours prior to game time
• Must be able to stand for up to five (5) hours at a time
• Must be able to work in all weather conditions
• Must be at least 18 years of age

Education and/or Experience

High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually loud.

Work Hours

Hours vary according to the game and event schedule. Must be available to arrive up to three (3) hours prior to game time.

Responsibilities

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned.
• Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
• Provide event information and general ballpark directions
• Perform some Usher duties and Wheelchair Service duties
• Ensure fan compliance with Miller Park and MLB policies/procedures
• Comply with employee policies and procedures as outlined in Event Staff Handbook
• Direct and maintain control over queue formations at gate entrances
• Communicate with appropriate staff to coordinate optimal entrance into ballpark for fans and guests
• Provide instruction and guidance to all fans and guests about the expectations upon entrance at gates (i.e. screening procedures, prohibited items, special assistance options)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours and other events, as necessary, prior to beginning of the baseball season
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to arrive up to three (3) hours prior to game time
• Must be able to stand for up to five (5) hours at a time
• Must be able to work in all weather conditions
• Must be at least 18 years of age

Education and/or Experience

High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience.

Language Skills

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Jobcode: Reference SBJ-rbp6je-3-17-150-89-42 in your application.