Job Description
Position Summary
Industrial Light & Magic, London is seeking a Technical Support Graduate to join the Infrastructure team to work onsite/remote for our busy Vfx/CGI studio for an initial 3-month contract with a view to extending further.
The Technical Support Team provides high-performance operations support in a busy user environment. This position focuses on troubleshooting, diagnoses, documenting, and resolving technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, VMware, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.
The role will suit a recent graduate who has gained a Bsc in computer science (or similar) and is looking for a career in IT support, infrastructure, networking etc
What you'll do:
Knowledge of installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
Assist end-user expectations and systems issues using technical and client service skills.
Manage the fundamentals of IT security protocol (account administration, etc.)
In association with Production Engineers, help to install and configure the software as well as troubleshoot and repair malfunctioning software in the PC environment.
Learn to administer mail systems, system installation and configuration, printing systems, installation of third-party software.
Help set up and upgrade computer systems in a networked environment with minimum end-user interruption.
Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
Manage break-fix expectations with staff and effectively communicate changes accordingly.
Troubleshoot and repair, or arrange for repair of defective computer equipment.
Effectively communicate the status of issues and projects in progress to concerned parties on a timely basis.
Document and communicate system support issues with end-users, IT staff, and management.
Perform special projects as needed.
What we're looking for:
Experience in desktop support in a fast-paced environment.
Experience in Computer Science or similar.
Graduate-level understanding of technology and the role of the client in relation to the larger IT infrastructure.
Understanding of Linux operating systems and/or Macintosh operating system (OSX). Command-line knowledge is helpful.
Remote user management experience helpful.
Able to communicate in a professional and friendly manner with co-workers and customers.
Excellent technical, verbal and written skills.
Self-starter, energetic, strong organizational skills and ability to prioritize workload.
Team player that strives to maximize team/department performance.
Detail-oriented and be able to handle a variety of tasks in an efficient manner.
Able to manage time effectively, triage and prioritize based on production needs.
The regular heavy lifting of computer hardware.
Jobcode: Reference SBJ-gxvvb1-3-236-147-122-42 in your application.