Venue Operations Manager - MGM Fenway Music Hall

Job Description

THE JOB

We are seeking a motivated and experienced individual to take on the operations manager role at the new MGM Fenway Music Hall located on iconic Lansdowne Street in Boston. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the General Manager of the venue.

WHAT THIS ROLE WILL DO
• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
• Works with General Manager, to assist in the preparation of annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
• Investigates and resolves guest related complaints
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for seasonal event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively manages and approves all payroll for in-house departments
• Responsible for all required governmental reports and files
• This position oversees and ensures the execution of all operating department compliance policies and procedures

WHAT THIS PERSON WILL BRING
• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years' experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-rvpqo7-18-190-156-212-42 in your application.