Venue Operations Manager

Job Description

THE JOB

Venue Operations Manager

WHAT THIS ROLE WILL DO
• Works directly with the Department Heads to perform day of show duties
• Hold department staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Perform opening/running/closing duties according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Meet or exceed budgetary expectations on all associated line items
• Responsible for managing labor cost through proper staffing and schedule management
• Complete required paperwork in timely manner
• Assist with monthly building inventory
• Supervision of hourly staff, supervisors and managers.
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Develop ongoing training of staff as needed
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation, ensure complete and thorough training of all staff and management
• Attends venue level operations meetings on weekly or regular basis as outlined by General Manager
• Completes payroll for hourly union and non-union staff
• Maintain Live Nation Service Standards
• Conduct walk through on day of show with maintenance, security and guest services to ensure venue is set and ready for doors
• Meet or exceed health and safety requirements
• Compile incident report logs
• Complete any workers compensation paperwork as needed and follow through with process
• Lead daily pre-shift and post-shift meetings
• Other duties as assigned

WHAT THIS PERSON WILL BRING

Required:
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• Microsoft Word, Excel and PowerPoint Knowledge

Preferred:
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Flexible schedule (days, nights, weekends)
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gx5mvz-3-135-219-166-42 in your application.