Full Time Job
Sr. Engineer, Techops Foundational Services
Live Nation
- Paid
- Full Time
- Senior (5-10 years) Experience
Job Description
JOB DESCRIPTION – Senior Engineer – TechOps Foundational ServicesLocation: Hollywood, CA
Division: Foundational Services
Line Manager: Director – Managed Infrastructure Services
Contract Terms: Full Time / Regular
THE TEAM
The Foundational Services team is responsible for revamping, standardizing, and globalizing several key services at Ticketmaster: load balancing, DNS, and IPAM. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. This includes uplift to services provided and also to governance and best practices when leveraging these services.
THE JOB
Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our load balancing, DNS, and IPAM solutions You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of load balancer instances and VIPs (dozens of load balancers, hundreds of VIPs, supporting thousands of backends), and internal/external DNS. You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on installed solutions (load balancers,DNS, and IPAM), and help drive efforts to improve automation and tooling.
This is an exciting time to come on board with Ticketmaster, as we look to the ''Return to Live'' later this year. We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our platform in a number of ways.
WHAT YOU WILL BE DOING
• Provide expertise for Citrix ADC / Netscaler and Vmware NSX ALB / Avi Networks Software Load Balancers, TinyDNS, and InfoBlox DNS/DHCP
• Deploy, monitor and maintain load balancers, DNS, and IPAM systems (software, bare-metal, appliances)
• Provide operational support (creating VIPs, updating DNS records, creating IP reservations, etc)
• Analyze supported services, and work with product teams to optimize them
• Create and maintain system and service documentation
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation / IaC solutions
• Identify & implement solutions to other needs for process automation
• Checking in code for automation & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of experience working with web applications in a large, fast-paced production environment
• Knowledge of how Load Balancers work: TCP/IP, BGP anycast, DNS, HTTP, TLS, reverse proxies, etc
• Knowledge of how the internet works - from client to server, and everything in-between. HAProxy, Nginx, Apache and Varnish are not foreign to you.
• 2+ years working with containers (i.e., Docker, Kubernetes, etc.)
• Advanced scripting skills, with demonstrable automation experience (Go, Python preferred)
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
• COVID-19 vaccination will be required for this position subject to legally valid exemptions
NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
Jobcode: Reference SBJ-g3ykj9-3-227-239-9-42 in your application.
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Company Profile
Live Nation
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.