Sr Engineer - Software

Job Description

Awesome Job: Sr. Engineer II – Core Ticketing Services Team

Great Location: Scottsdale, AZ

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

The Core Ticketing Services team builds applications that provide near real-time Offers, Inventory, and Pricing data for live events through streams and stream-powered web services to reduce load on the core ticketing systems. Our products power premier pricing tools, interactive seat maps, ecommerce checkout, fraud prevention, reporting systems, and more. This is a dynamic DevOps-oriented team working on various aspects including data streams, REST APIs, NoSQL databases, and cloud infrastructure.

THE JOB

Ticketmaster is looking for a Senior Software Engineer who can thrive in our fast-paced environment. We are seeking candidates to join our Core Ticketing Services Engineering team who are proactive, self-starters, and have a proven track record of working collaboratively across an organization. This team represents the future in many top strategies and is key to the successful execution of organizational initiatives. Our mission is to modernize and develop Tier 1 systems using cutting-edge technologies and architectural design patterns which contribute to our fans ticket buying and event experience.

Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of Core Ticketing streams & services, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.

WHAT THIS ROLE WILL DO
• Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
• Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation while keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
• Design and develop high-traffic, large scale software applications - systems ranging from Apache Kafka data streams, API services, data models & data flow processes, infrastructure for deploying, and long-term maintenance of the systems.
• Design and develop peripheral systems and processes - monitoring and alerting services, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
• Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
• Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.
• Take part in architecture discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams.

TECHNICAL SKILLS/COMPETENCIES
• Bachelor's degree in Computer Science or related technical field.
• 6+ years of professional hands-on software development experience and experience with high-volume applications/systems experience.
• 2+ years of experience with stream processing in Apache Kafka.
• 2+ years of experience in working with cloud-based platforms (preferably AWS).
• A strong advocate for automated testing, continuous integration, delivery, and DevOps.
• Must possess an experienced understanding of service-oriented architecture (SOA) and asynchronous message-based concepts.
• Experience with Spring, SpringBoot, or similar frameworks.
• Familiarity with open-source libraries/frameworks, e.g., Apache, Jakarta, etc…
• Understanding of distributed cache/store systems such as EhCache, Redis, HBase, or CassandraDB.
• Experience with an open-source development environment using tools such as Maven, Git, Eclipse, JIRA, and Gradle.
• Experience supporting live applications - good debugging & performance tuning skills, understanding java memory utilization in code produced, reading logs & dashboards - identifying issues and solving them efficiently.
• Strong agreement with high stability, quality, and continuous delivery.
• Strong experience working in a team and as an individual.
• Hands-on Experience with e-commerce and/or ticketing systems.
• Experience in low-level systems development using languages such as C, C++ or Rust.
• Leadership skills - running Agile sessions, estimating work, assigning tasks to team members, helping them deliver successfully, managing timely delivery of projects and sprints.
• Guiding and mentoring skills - guiding and mentoring junior members - helping them understand technologies, the project, best practices and in general setting them up for success.
• Architecture skills - knowledge of Design Patterns, ability to evaluate new systems, suggest improvements for a more efficient system, cost-evaluation of solutions, etc…

BEHAVIORAL SKILLS/COMPETENCIES
• Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
• Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
• Ability to manage self and own time, deliver work on time, evaluate and estimate work
• Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the compa

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Jobcode: Reference SBJ-gx3q01-18-119-139-59-42 in your application.