Senior Software Engineer - Sre

Job Description

JOB DESCRIPTION – Senior Software Engineer II - Entry SRE

Location: Scottsdale, AZ

Division: Presence

Line Manager: Sr. Manager – Software Engineering

Contract Terms: Full Time / Regular

THE TEAM

Ticketmaster is the global event ticketing leader and one of the world's top five
eCommerce sites, with over 26 million monthly unique visitors.
A career at Ticketmaster will challenge and engage you. The pace here is fast, the
atmosphere is fun and a passion for live events is a common thread that ties us
together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Senior Engineer II, you will work for the Entry SRE team, in our Scottsdale office,
on critical systems that are used for the delivery and scanning of digital tickets. These systems are essential to Ticketmaster's business, providing solutions for clients such as the NFL and some of the biggest venues on the planet.

Under the Entry SRE team, you will be responsible for owning the monitoring and operation of systems in production and lead team initiatives for the implementation of SRE practices across the software engineering teams. You rely on you experience to identify complex technical issues through monitoring, debugging, research and investigation while delivering high quality tools and support the operation of systems in production.

You will represent the team as a technical expert and work closely with the Product Management and Engineering on feature requirements and planning. An important part of this role is to anticipate team needs and guide & mentor individuals in order to influence the culture
and drive continuous improvement.

WHAT YOU WILL BE DOING
• Implement and maintain monitoring capabilities for visibility into system failures for proactive response to availability incidents, while take proactive steps to avoid issues or
outages
• 24x7 oncall responsibilities for major incident response, ability to lead advanced troubleshooting across the stack in complex failure scenarios.
• Provide day-to-day support on configuration, maintenance and troubleshooting of systems in production.
• Define availability SLAs and supporting SLOs; analyze performance against defined metrics and build capabilities to meet targets.
• Leverage Infrastructure Capabilities, Automation and Software to build reliability and scalability into products.
• Ensure that teams adhere to SRE best practices, including improved scalability, performance, reliability, observability and speed to market
• Interact with Product Managers and Engineering teams
• Mentor engineers
• Inspire and guide developers by demonstrating ideas or concepts
• Help coordinate the effective use of the team ensuring optimization of overall team
• Seek to build relationships and partners with internal and external team members
• Help build consensus

BEHAVIORAL SKILLS/COMPETENCES
• Skilled engineer with solid knowledge of multiple domains: software development, configuration management, test integration, system engineering and administration, and customer support.
• Autonomous and proactive.
• Passionate about technology and transformation .
• S elf-motivated activator, energetic and tenacious.
• Comfortable with working in cross functional and multidisciplinary teams.
• Excited about taking on challenging technical problems and devising creative solutions.
• Consistent track record of going the extra mile for the success of the team

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 5+ years of development experience
• 5+ years of experience w/ Agile methodologies
• 3+ years of experience in DevOps
• Strong systems engineering and administration skills
• Experience with monitoring tools as Prometheus
• Experience with messaging systems such as Apache Kafka
• Experience with production monitoring
• Experience working in an SOA environment
• Experience working with cloud based systems such as AWS
• Working knowledge of one or more database products (e.g. Oracle, MySQL, Mongo)
• Strong communication skills and the ability to collaborate closely with remote team members

NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d5pn2z-18-224-30-118-42 in your application.