Senior Project Manager

Job Description

Company: Live Nation

Department: Global Salesforce Technology

Location: UK based, with travel 10%, occasional travel may be required

Reports to: Senior Salesforce Programme Manager

Working Hours: Fixed Term Contract, 12 months, 40 hours a weeks

Role Description

We have an exciting opportunity for an experienced Senior Project Manager who can apply the principles of professional project management to deliver projects for our Salesforce platforms across our complex global organisation.

You will have extensive experience of delivering projects, in a mixed methodology environment, providing a consistent, reliable service to business sponsors and stakeholders, colleagues and the Global Salesforce Technology team.

In this role you will manage and deliver unique project(s) by coordinating activities and deliveries that span technology and operational teams and you will be able to adapt to different areas of the business to meet demands. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together.

You will understand the importance of setting clear objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives and ensuring they are met. You will be considered an expert in project management and will provide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies and organisation of the business.

Crucially, you will be a great communicator – you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the Global Salesforce Technology team, executive team or presenting at a conference.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will work to ensure appropriate team structures and resources are in place to support delivery and help teams deliver rapidly and safely.

What it's like to work in the Team

This is a fantastic opportunity to join our Global Salesforce Technology team and be a part of our IT department. We have a team who are passionate about delivering a high quality service to our business colleagues and fans, with a global reach but also local focus. We want to drive the industry forward and therefore creativity and innovation are just what we are looking for. We are driven Individuals who deliver on our commitments and earn the trust of our clients, colleagues and fans. There is a fun atmosphere, with integrity and teamwork at the core ensuring we build a culture where you have an

equal voice and opportunities to thrive. We appreciate one another and what everyone contributes. We'd love you to join us and be a part of our success.

Who you are

Competencies / Skills / Knowledge / Experience
• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project lifecycle
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions to formal steering groups
• Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors
• Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too
• Experience and knowledge in Agile and Waterfall methodologies
• Qualified in a recognised Project Management methodology (Prince II, PMI, etc)
• Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• Able to present with confidence and facilitate workshops or structured training sessions
• Able to negotiate and understand the value of listening and the power of empathy
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver
• Excellent organisational skills and the ability to prioritise tasks and manage expectations
• An enthusiastic self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who wants to deliver the best solution against the constraints of time, cost and quality
• Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communication

What the role includes
• Manage and deliver unique Salesforce technology projects by coordinating activities within the project team, work packages, phases, key milestones and deliveries, and developing concrete plans based on a clear scope
• Responsible for closely monitoring project(s) to ensure they remain on track, meet deadlines and outcomes in accordance with quality and benefit targets using defined controls, processes and support tools, following defined PMO project management methodologies
• Responsible for delivering projects that support the global business strategic initiatives enabling business transformation using Salesforce Platform to drive efficiencies. Be able to recommend correct approaches in order to manage the benefits/outcomes
• Can conduct analysis and generate correct figures to make appropriate recommendations for complex projects and present it in a logical form using defined models
• Understand the impact and risk of change on people, process and benefits and take these into consideration when planning and delivering projects
• Assist the Senior Salesforce Programme Manager with stakeholder management and preparing presentations and project data for global Salesforce Steering Group Meeting. Understand the correct structure for varying purposes and audiences
• Able to support the production and maintenance of business case submissions on behalf of Salesforce Technology, as and when required
• Analyse and provide regular status reports that are objective and reflect the true state of progress, determining the key points and messages
• Collaborate with teams to identify, maintain accurate logs, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
• Ability to adapt to different areas of the business to manage and deliver projects where needed
• Proven experience within the project management discipline
• Coordinate activities to promote workflow and manage escalations either within the team or to sponsors and Senior Salesforce Programme Mana

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Jobcode: Reference SBJ-g3xwvq-18-222-162-216-42 in your application.