Senior Engineer, Private Cloud

Job Description

Awesome Job: Senior Engineer, Private Cloud
Great Location: Remote

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

THE TEAM

This position will be part of Ticketmaster's Private Cloud team. The team is responsible for the company's internal private cloud platform, currently based on Apache CloudStack (KVM), Microsoft Hyper-V.

THE JOB

Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our private cloud solution. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of Windows Hyper-V hypervisor clusters and Linux KVM hypervisors / CloudStack clusters (hosting thousands of VMs). You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be, or quickly become, a virtualization subject matter expert, and help drive efforts to improve automation and tooling. This role is not directly responsible for the supported VMs or applications, but rather for the platform supporting those.

This is an exciting time to come on board with Ticketmaster, as we look to the ''Return to Live''. We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in a number of ways.

WHAT YOU WILL BE DOING
• Provide subject matter expertise for our private cloud virtualization platforms
• Proactively identify and address stability, capacity, and performance concerns
• Implement provisioning and deployment automation / IaC solutions
• Identify, develop, & implement solutions to other needs for process automation
• Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
• Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
• Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
• Respond to, recover from, and prevent future occurrences of failures & outages
• Participate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW
• Intermediate to advanced virtualization related concepts to possibly include VMWare, KVM, QEMU, libvirt / libvirtd, Xen, Microsoft Failover Hyper-V Clustering
• Intermediate level understanding of virtual compute concepts (such as: hyperthreading, hypervisor scheduling, NUMA balancing, steal time)
• Intermediate level understanding of networking concepts, including SDN, VLANs, virtual switching, network segmentation, RDMA, RoCE
• Intermediate level understanding of storage concepts, especially as related to virtualization (vSAN, Storage Spaces Direct, etc)
• Proficient at scripting (PowerShell, Python, GoLang, etc), with demonstrable automation experience, and working with APIs.
• Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
• Experience with software development life cycle (SDLC) and agile/iterative methodologies
• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira

YOU ARE
• Extremely knowledgeable on virtualization related subject matter
• Autonomous and proactive
• Passionate about technology and transformation
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the

[more...]

Jobcode: Reference SBJ-g39759-3-21-104-109-42 in your application.