Job Description
Salesforce Business Analyst
- 12 months FTC
12 months Fixed Term Con
THE TEAM
This role is a core function within our Global IT and Salesforce Technology department and will report to the Senior Business Analyst, Global Salesforce Operations Manager. This role will work in partnership with the Global Salesforce Operations (Administrator) Team and the Global Salesforce PMO function. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems.
The Global Salesforce Team supports B2B Salesforce across the entire Ticketmaster business globally, with core teams located in North America and the United Kingdom and a significant number of work-from-home team members. We support several Salesforce orgs and nearly 2,000 users in 25+ countries. The team operates within the broader Salesforce footprint of our corporate parent, Live Nation.
The Global Salesforce Team is a service organization dedicated to delivering world-class enabling technology to the global Ticketmaster and International Live Nation businesses. As such, the team prides itself on building and maintaining close relationships with business leaders as well as developing a deep understanding of the business processes and challenges they face every day. Every member of the team has a business-first, technology-second mindset.
The service organization ethos fully applies internally to our team as well. We pride ourselves on supporting each other, putting our heads together to solve problems, and collaborating to maximize each individual's skills and potential.
The team is tasked with assuring that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure following both IT, Compliance, Data Privacy and Information Security policies.
This role supports existing Salesforce deployments as well as implementing new features.
THE JOB
This role is an opportunity to become an integral part of our global organization and participate in highly visible and impactful strategic initiatives across business disciplines, geographies, and technologies. The Business Analyst will work with stakeholders from across the business to create and optimize Salesforce-based business processes.
The Global Salesforce team operates as an internal consulting organization within Ticketmaster, delivering Salesforce-based business processes to internal customers. In our process-first approach to systems projects, the Salesforce Business Analyst is the lynchpin of the project delivery team which may consist of solution architects, developers, administrators, and representatives from the business. The Business Analyst will work hand in hand with the business to capture business requirements and apply Salesforce expertise to leverage the capabilities of the platform to achieve them.
To be successful, the Business Analyst should over time become a trusted and credible adviser to business stakeholders. He or she should also display strong instincts on the IT side to deliver simple, scalable and maintainable solutions that deliver real value for customers.
This is a hands-on role. The Salesforce Business Analyst will be empowered to design and implement solutions to fit the needs of the business. The Business Analyst may also be asked to perform any role within a project, such as ROI analyses, project management, training, or testing.
WHAT THIS ROLE WILL DO
• Committed to building simple, maintainable, and scalable systems that
• Capturing and documenting business requirements
• Fit-gap analysis of business requirements to Salesforce capabilities
• Evaluation of third-party apps
• Managing small projects
• Hands-on configuration of Salesforce systems
• Participating in global Salesforce Steering Group meetings, where required
• Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations
• Collaborating closely with the global IT business applications teams
• Translate and communicate requirements and solutions back to the business using story-based narratives as well as presenting this in an executive reporting presentation.
• Following TM PMO Project Management methodologies and Agile, for the successful delivery of projects
• Reviewing the legacy debt on our Salesforce and its associated systems and APIs and designing, presenting, and implementing new solutions that are both efficient for our business and cost-effective
• Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies
• Ensuring that our systems are kept safe, secure, and compliant
TECHNICAL SKILLS/COMPETENCIES
• Required
• Experience interfacing with business stakeholders collecting and authoring business requirements
• Hands-on experience configuring Salesforce solutions; with strong preference given to experience with Sales Cloud, Service Cloud, Knowledge, Experience (Community) Cloud, Einstein Analytics, Marketing Cloud and Pardot
• Experience with the full project lifecycle – requirements, design, build, test, deployment
• Strongly Preferred
• Salesforce Administrator certification
• Experience with solution design
• Client-facing experience in a Salesforce consulting organization
• Experience on one or more Salesforce projects through its full lifecycle
• Project management skills and the ability to manage small projects
• Strong ''instincts'' to build solutions that are architecturally sound, maintainable, and scalable
• Bachelor's degree in computer science or Management Information Systems
• Preferred
• Hands-on experience coding in Apex and Lightning technologies
• Salesforce App Builder certification
BEHAVIORAL SKILLS/COMPETENCIES
• Experience as a Business Analyst in a Salesforce-based environment
• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Ability to lead and work in an Agile development environment (i.e. lead Backlog Refinement, Sprint Loading)
• Ability to travel for training, occasional team meetings, and projects, including international travel (~10% max)
• Ability to think clearly under pressure and be flexible to change
• Solid analytical and problem-solving skills working with a complex systems, processes, and data issues
• Strong business acumen, innately resourceful, curious, and smart when solving problems
• Time/task management and organization skills to balance competing priorities in a fast-paced environment
• Strong customer service skills – Ability to interface effectively and establish quick credibility with enterprise business leaders
• Work well in a virtual team environment with strong collaboration skills
• Must have meticulous attention to detail, organization, and commitment to quality
• Communicate regularly with the user base regarding new features, enhancements, and changes to the system
• Collaborate and build meaningful reports and dashboards for users, management, and leadership
LIFE AT TICKETMASTER
We are proud to be a part of Li
[more...]
Jobcode: Reference SBJ-r1bn40-44-222-161-54-42 in your application.