Salesforce Administrator

Job Description

Awesome Job: Salesforce Administrator

Great Location: CA, NY, MA, AZ, VA

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

This role is a core function within our Global IT department and will report to the Salesforce Administrator Manager, Global, who in turn reports to the SVP, Global Salesforce Technology. This role will work in partnership a peer group of Salesforce Administrators across the globe. Alongside this, the role will form close partnerships and collaboration with our business partners that utilise the Salesforce technology platform and have a requirement in the future.

THE JOB

This individual will be primarily responsible for maintaining high standards of level 1 operational support for our business customers utilising the Salesforce platform, working on the Salesforce case / support ticket queue and resolution of issues.

A flexible and proactive attitude to problem solving and teamwork with the ability and desire to learn in a high paced media environment.

WHAT THIS ROLE WILL DO
• Day-to-day administration and support of business' Salesforce technology solutions including managing multiple user maintenance, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Training end users on the creation and use of reports and dashboards, when needed creating these yourself
• Responsible for the administrative side of the Salesforce solution regarding licensing, leavers and joiners
• Supporting the Level 2 Administrator in Salesforce technology projects, exposure from the project inception through to delivery, to ensure the support elements of the system are incorporated
• Ensure that processes are maintained and adhered to, following our LNE Corporate standards and policies
• Keep up to date with the Salesforce release notes and noting any functionality that we could use to improve processes.
• Working closely with Salesforce to troubleshoot issues and cases
• Maintaining Salesforce Administrator certification
• Provide customers with best in class support and training where needed

TECHNICAL SKILLS/COMPETENCIES
• Salesforce Administrator Certification (ADM 201)
• 1-2 years Salesforce experience
• Easily recognizes system deficiencies and implements effective solutions
• Active engagement with Trailhead.
• Worked with Salesforce Service Cloud (Desirable)
• Business facing role: Be able to communicate with end users to identify their issues and needs

BEHAVIORAL SKILLS/COMPETENCIES
• Good communication skills.
• Ability to think logically and analyze application and business process requirements.
• Ability to work in a team environment with excellent verbal and written skills.
• Ability to work well with other departments and varying levels of management.
• Result oriented who readily takes ownership to ensure goals are met.
• Participates readily in exchange of suggestions and new ideas.
• Organizes time effectively and plans for future needs.
• Understands the business environment in which they operate.
• Demonstrated problem analysis/resolution skills.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-g4y0qz-3-136-154-103-42 in your application.