Receptionist

Job Description

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THE JOB

The receptionists will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. All employees must adhere to established COVID-19 regulations and procedures.

WHAT THIS ROLE WILL DO
• Office Duties: include but are not limited to; basic secretarial duties such as; answering/returning phone calls, emails regarding guest complaints, questions, comments about upcoming and past events
• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests (making daily trips to post office)
• Various projects, often times including tasks on Microsoft Word, Excel and PowerPoint.
• Event Duties: Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Confer with customers by telephone or email to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Refer unresolved customer grievances to designated departments for further investigation
• Management of daily pass system helping manage guest and employee venue access
• Assist guest with any questions or needs

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills

Jobcode: Reference SBJ-ro9ep1-3-135-190-232-42 in your application.