Project Manager

Job Description

Project Manager, Event Programming Support

Location: Global

Division: Marketplace Support

Line Manager: Manager - Event Programming Support

Contract Terms: Permanent, Full Time

THE TEAM

The Event Programming Support team within Marketplace Support drives Global Best Practices and manages critical projects related to Event Programming. The team collaborates with Operational and Technology teams as well as other global leaders within Live Nation to ensure efficient and accurate programming of event builds, edits and quality assurance.

THE JOB

Reporting to the Manager - Event Programming Support, the Project Manager works closely with both operational and technology teams to develop and maintain Global Best Practices and related products to maximize efficiency and accuracy in Event Programming. This involves working closely with end users, both internal and external, on how they use existing processes and tools as well as analyzing efficiency and accuracy to discover opportunities for improvement. The Project Manager works both independently and collaboratively on key initiatives that align with company goals related to all aspects of Event Programming.

WHAT YOU WILL BE DOING
• Contributing to a global suite of Best Practices that maximizes efficiency and accuracy in Event Programming work, unlocks B2B product solutions and simplifies training and documentation programs.
• Monitoring global workflow and accuracy to identify opportunities for improvement related to timely and efficient event building, editing and quality assurance.
• Assessing and documenting new feature requests and bug reports from both internal and B2B users and working with the related development teams to develop and test solutions.
• Providing expert support to operational teams on new and unique challenges and applying that experience to future development of Best Practices and product solutions.
• Maintaining excellent knowledge of the day-to-day challenges for Event Programming teams to inform prioritization of a wide variety of projects.
• Coordinating or executing quality testing of innovative operational updates via test events, products, and procedures to ensure products are functioning properly before release.
• Providing tenured mentorship for newly acquired talent to ensure Event Programming Best Practices are properly communicated.
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties/projects as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's degree or equivalent experience
• At least 5 years of Event Programming or related experience
• Knowledge of all existing products related to core functionality as well as understanding of the future landscape for internal and B2B tools
• Functional understanding of the ticketing ecosystem, including tour promoters, venue clients and fan experience
• Experience with Excel, advanced text editing software and similar applications

YOU (BEHAVIOURAL SKILLS)
• Excellent problem-solving skills
• Demonstrated ability to think outside the box and generate creative solutions
• Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations
• Flexibility that allows effective teamwork with people at all levels of the organization
• Proven ability to communicate effectively with both business people and software engineers
• Ability to negotiate for competing resources and to generate consensus among multiple priorities
• Can work independently while working collaboratively
• Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities
• Demonstrated desire to identify and pursue alternatives to meet goals

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-d85pp9-3-144-28-50-42 in your application.