Program Manager

Job Description

JOB DESCRIPTION – Program Manager

Location: West Hollywood, CA USA

Division: Product B2C

Line Manager: Senior Director, Program Management

Contract Terms: Full-time/Regular

THE TEAM
Our team is responsible for integrating and implementing partner contract deliverables for Live Nation and Ticketmaster on Live Nation owned and operated ticketing platforms in both North America and International markets. We are the primary contacts for Live Nation Sponsorship division partners and Sponsorship teams across the Ticketmaster business platforms.

THE ROLE

The Program Manager will manage Engineering teams, both onshore and offshore, to integrate new Ticketmaster e-commerce products for a full portfolio of Live Nation clients and partners. Reporting to the Senior Director, Program on the Ticketmaster Sponsorship team, the Program Manager will interact with clients, provide appropriate communication on program and project status to both external and internal stakeholders, and ensure that deliverables are on time and on budget.

RESPONSIBILITIES
• Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams
• Identify and resolve changes in program / project scope, schedules and resource requirements
• Proactively identify and communicate risks; work with subject matter experts to develop and implement risk mitigation plans
• Prioritize and track issues and create remediation plans for resolution of impediments in priority order
• Report on project status clearly, consistently and reliably to executive management and team members
• Maintain project documentation in an appropriate project repository for easy access by stakeholders
• Excellent communication and presentation skills with technical, non-technical, and executive audiences.
• Drive change within the team as we adopt Lean principles and Agile/Kanban best practices.
• Ability to plan, organize and proctor efficient meetings through preparation and stakeholder subscription and possess an innate ability to guide a group towards agreed upon objectives
• Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders
• Own tracking and resolution of team blockers and issues
• Leverage retrospective meetings to continuously improve team performance
• Maintain accurate project reporting information and up-to-date project assets and metrics
• Provide accurate and up-to-date forecasts leveraging Agile tools and techniques
• Able to train delivery teams and Engineering Leadership on Lean / Agile best practices
• Able to adjust delivery approach, language and level of detail to meet audience needs; foster relationships even under difficult circumstances
• Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment
• Able to successfully coach delivery teams to structure and deliver to maximize business value and team velocity

REQUIREMENTS
• Bachelor's degree or equivalent work experience
• 3-5 years of experience in Agile Project Management
• Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities
• Experience with Agile/Kanban and Lean principles preferred. Working knowledge of waterfall is also a plus so that the gap between the two methodologies can be bridged effectively.
• Experience with Continuous Delivery preferred
• Understanding of relevant technical concepts and design
• PMP certification is a plus
• Certified Scrum Master (CSM) a plus
• Working knowledge of both Jira and Confluence a plus

BEHAVIORAL SKILLS/COMPETENCIES
• Innate capability to create order out of chaos
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Establishes and develops relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Able to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Ability to work independently and as part of a team
• Self-motivated and focused achieving results
• Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy
• Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-dyyy6q-3-15-219-217-42 in your application.