Product Manager - Global Accounts

Job Description

Location: London, UK; Los Angeles, CA; Flexible if able to work on EU hours

Division: Marketplace Product

Line Manager: Senior Director of Product - Accounts

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Global Marketplace Product team at Ticketmaster is responsible for the web and app face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can't miss out on.

THE JOB

As a Product Manager in our Global Accounts team, you'll be responsible for developing, optimizing and operating Ticketmaster's world-class authentication system as we innovate on identity-based ticketing. You will work alongside the Senior Director of Product to drive the launch, rollout and performance of our modern fan platform, developing deep understanding of a global fan experience.

Your key focus will be to own and innovate on the fan authentication experience in the EU and APAC Ticketmaster systems. You will help improve the experience for every fan who purchases and uses a ticket to enter concerts, theatre shows and sporting events, ensuring that their identity data is securely held.

Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. It's key that we can provide a universal way to let fans access tickets for purchase and for entry. The global focus is to bring a shared set of authentication capabilities to fans worldwide, and this product role is a key part of that effort.

WHAT WE NEED YOU FOR
• Own the Accounts products – authentication and account management - for the EU and APAC international Ticketmaster sites.
• Manage the existing system performance and roadmap for the Accounts-related development on those sites, collaborating with business stakeholders to prioritize business impact.
• As part of the larger Accounts team, ensure successful integration of the modernized global Accounts platform across all markets.
• Work together with stakeholders across Ticketmaster & Live Nation to identify opportunities and deliver meaningful outcomes through a unified Accounts experience.
• Deliver a privacy-first experience for fans wherever they log in to use Ticketmaster services, providing GDPR-compliant products and features.
• Contribute to the entire product life cycle: - crafting roadmaps, defining and prioritizing product requirements, delivery and post-launch care.
• Help to formulate clear and coherent business cases, competitive analysis, product support processes and configuration documentation.
• Define product specifications using clear and consistent user stories, with acceptance criteria that are fully validated by relevant business stakeholders.
• Drive through the delivery of features from conception to launch, creating deployment plans and working with creative design, engineering and operations teams to execute.
• Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.

WHAT WE NEED YOU TO BRING
• Proven experience working with web/mobile user experiences, preferably B2C e-commerce properties with high traffic.
• Demonstratable experience of working with large and growing datasets.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understanding of agile product management techniques, including Epic and Story creation.
• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• Working with marketing, ad services, client account management and legal governance teams throughout the development cycle to ensure the product meets expectations
• Proven product research and discovery skills including competitive analysis, usage reporting, data modelling, and testing.
• Demonstrable experience using Google Analytics.
• Desirable practical experience working with Account & Identity products

ABOUT YOU
• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Ability to take initiative while working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work and confidence with technical details.
• Results and delivery focused with an eye for quality and reusability.
• Ability to adjust priorities and approaches.
• Drive to be a subject matter expert and ambition to grow in the role.

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive 

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First

Jobcode: Reference SBJ-rv1nnn-3-145-164-106-42 in your application.