Job Description
PRODUCT MANAGER – DISCOVERY
Location: London, UK, Flexible
Division: Marketplace Product
Line Manager: Director of Product - Discovery
Contract Terms: Permanent, 40 hours per week
THE TEAM
The Marketplace Product team at Ticketmaster is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can't miss out on.
THE JOB
As a Product Manager in our Discovery team, you'll be responsible for developing and optimising Ticketmaster's shop window. You will work alongside the Director of Product to drive the launch, rollout and development of our modern fan platform. Your key focus will be to create a content-rich experience that will drive fan acquisition, increase engagement and ultimately inspire fans to buy.
Ticketmaster has a commanding global presence with thousands of events on sale across 20+ markets. It's key that we can showcase that breadth of content to fans and provide them the tools required to easily find what they're looking for. Furthermore, we can leverage engaging and informative content, both editorial and user-generated, to build excitement and support buying decisions.
From a commercial perspective, Discovery is a great opportunity to grow our non-ticketing revenue streams via maximising exposure for our strategic sponsors, encouraging fans to think about what other products might complement their ticket purchases and getting eyes on our ad network.
WHAT WE NEED YOU FOR
• Contributing to the entire product life cycle: - crafting roadmaps, defining and prioritising product requirements, delivery and post-launch care.
• Helping to formulate clear and coherent business cases, competitive analysis, product support processes and configuration documentation.
• Defining product specifications using clear and consistent user stories, with acceptance criteria that are fully validated by relevant business stakeholders.
• Driving through the delivery of features from conception to launch, creating deployment plans and working with creative design, engineering and operations teams to execute.
• Analysing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
WHAT WE NEED YOU TO BRING
• Proven experience working with mobile responsive websites, preferably B2C e-commerce properties with high traffic.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understanding of agile product management techniques, including Epic and Story creation.
• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• Working with marketing, ad services, client account management and legal governance teams throughout the development cycle to ensure the product meets expectations
• Proven product research and discovery skills including competitive analysis, usage reporting, data modelling, and testing.
• Demonstrable experience using Google Analytics.
• Desirable practical experience of working with public facing web services/APIs
• Desirable practical experience of delivering multivariate/A-B testing campaigns
ABOUT YOU
• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work and confidence with technical details.
• Results and delivery focused with an eye for quality and reusability.
• Ability to adjust priorities and approaches.
• Ability to work in a fast-paced environment with tight deadlines.
• Drive to be a subject matter expert and ambition to grow in the role.
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First #LI-JCK #LI-Hybrid
Jobcode: Reference SBJ-dy467m-44-221-81-212-42 in your application.