Pricing Support Specialist

Job Description

JOB DESCRIPTION – Pricing Support Specialist - Pricemaster

Location: West Hollywood, CA; Scottsdale, AZ; Chicago, IL; Bala Cynwyd, PA; or New York, NY

Division: Ticketmaster, Enterprise & Premium Services

Line Manager: Director, Client Development

Contract Terms: Full-Time/Regular

THE TEAM

A dedicated team focused on bringing to market best-in-class pricing and distribution products to drive revenue and sales growth amongst clients.

THE JOB

Enable clients to maximize sales and revenue potential through dynamic pricing with the use of the Pricemaster application. Provide clients a turnkey experience by ensuring all operational requirements have been completed to allow for successful dynamic pricing.

WHAT YOU WILL BE DOING
• Become an expert on the Pricemaster application and operational requirements
• Compile and track operational requirements across clients and events to identify successful setup and escalate and resolve errors as necessary
• Work directly with clients to verify and obtain details in support of operational requirements for Pricemaster setup on events
• Review, track, communicate, and escalate operational requirements with Ticketmaster personnel to ensure Pricemaster compatibility with all events for all supported clients.
• Solicit, manage, and track client constraints and settings within the Pricemaster application
• Provide product support for the Pricemaster application escalating issues when necessary and communicating resolutions and timelines to clients
• Assist in developing, maintaining, and communicating instructions, best practices, and documentations to clients to aide in Pricemaster setup and support
• Perform regular review and maintenance of Pricemaster application to ensure proper hygiene of events, images, statuses, and other areas of site usability.
• Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• 2+ years' experience with the Ticketmaster Host system with a strong focus on event setup and operational details
• Experience working with cross functional teams through case management systems (Salesforce, JIRA)
• Experience working in Excel to compile, organize, and manipulate operational data for tracking, reporting, and issue identification

YOU (BEHAVIOURAL SKILLS)
• Strong organizational skills and attention to detail with the ability to understand, organize, and work with sets of operational data
• Service-oriented with an ability to develop and maintain excellent client relationships
• Calm and collected when working in a fast-paced environment with strict timelines for work completion

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-ro3on4-3-149-243-32-42 in your application.