Premium Operations Team Lead - Dos Equis Pavilion

Job Description

• Assists Premium Club Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exemplary guest service
• Supports team in maintaining open lines of communication between Premium Operations and PSS team
• Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc.
• Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
• Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
• Partner with fellow crew members before and after show to be sure that all premium seating/club areas are ready for the guest arrival and prepare for the following show. This includes but not limited to: removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
• Ensure guests are safely enjoying the show.

Job Credentials:
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

Jobcode: Reference SBJ-d8q0ex-18-219-227-189-42 in your application.