Premium Operations Supervisor

Job Description

Premium Operations Supervisor (USANA Amp)

THE JOB

USANA Amphitheatre is seeking a Premium Operations Supervisor for the 2023 Concert Season! This position will directly report to the venue General Manger. In partnership with the Premium Seat Sales (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Seat Services experience – including but not limited to the Club, Premium Seat inventory, and parking.

WHAT THIS ROLE WILL DO
• Responsible for hiring and training of all non-Food & Beverage night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
• Lead and manage group of 20+ to execute premium hospitality
• Main liaison between PSS and operations team
• Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
• Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
• Monitors all Premium locations throughout the evening
• Surveys boxes to be sure boxes are not over capacity
• Conducts post show recap and relays feedback to PSS and operations team
• Works with Box Office Manager on ticket issues throughout show

WHAT THIS PERSON WILL BRING
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

Jobcode: Reference SBJ-g61kj0-3-16-70-101-42 in your application.