Premium Operations Supervisor

Job Description

PREMIUM OPERATIONS SUPERVISOR
• In partnership with the Premium Seat Sales team assist in all aspects of the Premium Seat Services experience - including the Club, Premium Seat inventory, parking, etc
• Responsible for hiring and training of all non F&B night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
• Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
• Lead and manage group of 20+ to execute premium hospitality
• Main liaison between PSS and operations team
• Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
• Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
• Monitors all Premium locations throughout the evening
• Surveys boxes to be sure boxes are not over capacity
• Conducts post show recap and relays feedback to PSS and operations team
• Works with BOM on ticket issues throughout show

Job Credentials:
• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Leadership: Lead a group of 20-25 VIP Ushers
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

If the above description sounds like you and fits your background, apply today!

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-rz1qp2-18-119-126-80-42 in your application.