Senior Systems Development Engineer, Creative Compute and Storage
Netflix
Remote / Virtual
Awesome Job: Principal CI/CD Platform Architect
Great Location: Los Angeles, CA
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
You will be part of the Technology Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.
THE JOB
In the role of Principal CI/CD Platform Architect – Developer Experience, you will be responsible for architecting and leading technical direction and implementation of Ticketmaster's software pipeline. This platform is essential to Ticketmaster's business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster product suite.
You will be responsible for ensuring that development teams have a low friction, highly secure, highly available, cost-effective and consistent toolchain to deliver software. This includes effective tools to observe and operate that software in the framework of large enterprise compliance and governance needs. You will use your technical expertise and experience to drive design and automation of processes that support the continuous delivery of software.
You will work closely with the Director – Developer Experience, software development leadership, technical operations leadership, architecture, PMO and vendors from around the globe to design and deliver these services.
WHAT THIS ROLE WILL DO
• Work with the Director – Developer Experience and software Engineering leaders to assess the needs of Software Engineering against current offerings
• Participate in and occasionally lead the daily, weekly, sprint cycle team ceremonies and ensure efficient activities of the team aligned to goals
• Provide mentoring to team members
• Assess and size effort associated with work backlog and participate in grooming
• Advise and inform a program of work to mature the developer experience
• Review and rationalize existing software pipeline tools, services, processes and best practi ces that form the foundations of software delivery
• Define technical direction to establish a unified ''paved road'' of software pipelines and workload targets. This consists of tools, best practices, and governance for software delivery from commit, through build, test hardening, packaging, and delivery to production
• Partner with delivery groups to define roadmaps for CI/CD and curate their development
• Participate in regular planning cycles to align business priorities to programs of work within your organization
• Inform recommendations, including resourcing, of strategic projects to mature and improve the software delivery pipeline
• Lead proofs of concepts, engineering, and implementation projects
• Lead proofs of concepts, engineering, and implementation projects
• Deliver Managed Services that cover the following domains:
• Log Collection and Analysis
• Operational Metrics
• Distributed Tracing
• Code and Artifact Repositories
• Build, Test, and Deployment Automation
• Secrets Management
• Configuration Repository and Management
• Execution Bus
• Container Build Standards and Automation
• Continuous Delivery
TECHNICAL SKILLS/COMPETENCIES
• Background in both Systems and Software Engineering
• Experience delivering a comprehensive software pipeline for an organization with many teams delivering across widely varied technology stacks
• Competent developing software in 1 or more of Python, Golang, Ruby, C (implement defensive programming, error handling, testing frameworks)
• You should have experience in designing, automating, maintaining and optimising observability platforms (logging, metric and tracing)
• Experience working in a highly complex and scaled global technology organization
• Ability to translate complex technical challenges into tangible solutions and initiatives within an agile framework
• You will have experience in designing, automating and optimising easy to integrate with delivery toolchains at enterprise scale
• Hands on experience successfully designing and implementing scalable, robust, easy to use secure API's
• Abreast of industry standards and trends related to software pipelines and observability
• Previous experience of public clouds (AWS and Terraform)
• Knowledge and experience of containers and Kubernetes cluster
• Hands on experience delivering complex software in an enterprise environment
• Experience with automation tools (Chef, Ansible)
• Experience working in a remote team across multiple regions and time zones
• Incident management
BEHAVIORAL SKILLS/COMPETENCIES
• Autonomous and proactive.
• Passionate about the value of a well-defined and easy to integrate with software delivery toolchain
• Passionate about providing greater transparency to health and status of Ticketmaster systems
• Keenly empathetic to the day to day experience of software development teams
• A transparent communicator
• Deeply concerned with the security and compliance implications of your services and solutions
• Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
• Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management
TICKETMASTER VALUES
Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right
Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others
Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open
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Jobcode: Reference SBJ-rv78vn-18-207-126-53-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.