Music Hall Supervisor - MGM Music Hall Fenway

Job Description

THE JOB

The Music Hall Supervisor is responsible for assisting the operations manager with all aspects of operations at MGM Music Hall Fenway.

WHAT THIS ROLE WILL DO
• Monitor the labor cost of the shift, paying close attention to overtime
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Ensure all recap forms are submitted to accounting
• Perform opening, ongoing and closing duties
• Conduct daily pre-shift in an upbeat and motivational manner
• Perform daily liquor pulls for bar staff
• Ensure all cash drawers have appropriate change
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mailbox for current information
• Update Contact Log at the end of the shift
• Familiarize self with event sheets
• Facilitate proper inter-departmental communication and organization

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products and Point of Sales system, preferably ABI
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Preferred:
• At least 2 years experience with a national restaurant chain
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Jobcode: Reference SBJ-d8210x-3-16-83-150-42 in your application.