Manager, Strategic Planning

Job Description

Awesome Job: Manager, Strategic Planning

Great Location: Scottsdale, AZ; West Hollywood, CA; Chicago, IL: or New York, NY

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM
Our mission is to move strategy into execution, as a central hub we help all other teams understand direction and priority. We are a center of excellence for portfolio management that plans, governs and reports on the work of the organization. From strategic direction down to individual resource allocation our team drives both the planning and execution of strategy.

THE JOB

This role will help lead the global strategic and operational planning team. Managing efforts around intake, strategic planning, operational planning, quarterly prioritization and portfolio management. You will manage strategic planning cycles, help prioritize the right projects, move strategy into execution, then help govern and report on delivery performance. Ticketmaster has recently re-organized to a global business model and this team is at the center of that transformation, creating new models, processes and structures that will be used by Ticketmaster employee across the world.

WHAT THIS ROLE WILL DO
• Manage quarterly and annual strategic planning and prioritisation cycles to ensure that individually and collectively we are clear on what our current priorities are and how they help us achieve more impact over the long term.
• Own and develop the Ticketmaster annual strategic calendar, ensuring that everyone across the organization is aware of key milestones and deadlines and that potential conflicts or delivery risks are proactively identified and resolved.
• Create 'public facing' strategic plans and reports to help align the organization horizontally and vertically.
• Lead on the drafting of our monthly, quarterly and annual strategic performance reports.
• Continually look to improve our models, processes and reporting.
• Manage and govern the Ticketmaster global project request system (our intake system), ensuring key intake decisions are captured and impacts are well understood.
• Ensure Ticketmaster delivery teams set strategic delivery milestones at quarterly intervals and support the governance of strategic delivery.
• Ad hoc project management of cross-organizational projects and initiatives related to strategic planning, risk or governance.
• Partner with the Operational planning team to ensure quarterly operational plans are delivered.
• Partner with team members to jointly own accurate portfolio management data, providing timely analysis and reporting as required.
• Manage the activities of team members, including setting goals and objectives for the achievement of the team's objectives related to the wider PMO org OKRs/objectives.
• Accountable for measuring the team's performance against agreed OKRs/objectives.
• Oversee, manage, and ensure ongoing training/development of direct reports and responsible for offering coaching on their career development and performance.
• Ability to resolve typically difficult problems by determining cause of business problems and recommending corrective actions.

TECHNICAL SKILLS/COMPETENCIES
• Deep demonstrable experience in strategic planning and execution, strategic operations, governance, portfolio management, and/or business architecture experience.
• A broad, enterprise-wide view of global organizations and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance.
• Can recognize structural issues within organizations, functional interdependencies and cross-silo redundancies.
• Extensive experience planning and deploying strategic and tactical initiatives
• Experience modelling business processes using a variety of tools and techniques, can visualize and create high-level models that can be used in future analysis to extend and mature our business architecture
• Experienced user of Enterprise planning tools (e.g. CA PPM, Wrike, Planview, Jira, Confluence, Smartsheet)
• Experienced at influencing people throughout an organization, a history of mediating between business, product, and technical teams
• Proven experience with risk management; can confidently identify and convey risks, issues and blockers and present alongside proposed mitigation or resolution plans

BEHAVIORAL SKILLS/COMPETENCIES
• Innate capability to create order out of chaos
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Desire to work in and lead teams in a fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment
• Establishes and develops relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Flexible and responsive to changing situations
• Works well in collaborative team environment
• Self-motivated and focused on achieving results

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodation

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Jobcode: Reference SBJ-gk3m7p-3-22-181-209-42 in your application.