Venue Event Staff - White River Amphitheater
Live Nation
Auburn, WA
THE ROLE:
The Guest Services Manager is responsible for the overall management of all guest service functions at the venue.
JOB FUNCTIONS:
• Train, counsel, advise and discipline guest services staff as needed to ensure maximum guest satisfaction
• Direct guest services' staff in their work assignments
• Communicate pertinent day of show information to staff
• Move throughout the venue and between up to 3 guest services booths to interact with guests and staff, to provide information and respond to inquiries
• Respond to and resolve guest issues and concerns in a positive manner to maintain guest loyalty
• Record guest interactions, details of inquiries, complaints or comments, as well as actions taken for resolution
• Work with venue's staff scheduler to ensure that all staffing needs are met
• Budget appropriately for needs of each show while working to reach overall operating goal; work in conjunction with the Operations Manager to manage costs.
• Regularly review and evaluate the department; recommend and implement new operational policies and procedures.
• Participate in the venue's sustainability program. This may include collecting recyclables from the lawn and/or reserved section and encouraging staff to participate
• Other tasks as assigned by the Operations or General Manager.
QUALIFICATIONS:
• Must present unexpired original document(s) establishing identity and authorization to work in the United States.
• A clear pre-employment criminal background check is required
• Strong organizational, strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Combination of 3-5 years' experience in a similar role preferred
• Strong computer skills in Outlook, Excel, Word, PowerPoint
• A strong sense of teamwork and ability to execute programs
• Position requires extended periods of walking, climbing stairs and standing outdoors in all weather conditions (reasonable accommodations can be made)
• Reliable transportation required
• Must attend employee orientation and complete required online training modules
Jobcode: Reference SBJ-d8q90x-54-81-157-133-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.