Ln Concerts, Venue IT Administrator

Job Description

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Concerts Technology team is looking for a highly motivated, passionate, and enthusiastic individual that is interested in coordinating a team of on-site IT support representatives at Live Nation events and venues across the country. As a Venue IT Administrator, you can expect to gain real-world event experience and an intimate understanding of IT service delivery concepts as you learn valuable collaborative, operational and procedural skills in an exciting/dynamic industry.

WHAT THIS ROLE WILL DO
• Assist Venue IT and Project Management teams with planning, execution, and support for special projects and events
• Act as a direct technical, strategic and scheduling liaison for local IT staff supporting Live Nation venues across North America.
• Assist venues with seasonal IT recruitment including ability to help with applicant screening.
• Ensure regular communications, training materials and resources are optimally maintained.
• Provide remote team-member assistance as needed for seasonal IT staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on ''day of show.''
• Provide proactive ''day of show'' IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
• Ensure regular updates to Venue IT Site Support records for venue names, contacts, and infrastructure updates

WHAT THIS PERSON WILL BRING
• Strong communication skills (oral and written) paired with a professional communication style
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
• Proficient with the Microsoft Office product suite including Excel
• Self-motivated, capable of independent reasoning and troubleshooting
• Must be able to adapt to a constantly changing and at times stressful work environment
• Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.
• (Note: Shifts may change to meet business needs).

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Jobcode: Reference SBJ-dymqzm-18-188-44-223-42 in your application.