Guest Services - MGM Music Hall Fenway

Job Description

THE JOB

The Guest Services position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation
• Solicit sales of new or additional services or products.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Other tasks as assigned by the Operations Manager

WHAT YOU'LL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Jobcode: Reference SBJ-rb8qke-3-145-186-173-42 in your application.