Guest Services

Job Description

The Role:

As an usher, greeter or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.

Job Functions:
• Greet guests, scan guest's mobile tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist in venue programs such as ancillary sales, lost and found, Textline, bag check, etc.
• Assist ADA guests to their seats
• May assist in verifying staff credentials to generally restricted areas.
• Participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.

Qualifications:
• High School Diploma or equivalent preferred
• At least 1+ year in a guest service role preferred
• Excellent interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant standing and/or walking in an outdoor venue setting
• Must pass a required background check

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-d5ejm3-18-217-4-206-42 in your application.